ivr

  1. Solved DTMF input not recognized by dialer app IVR when calling outbound

    Hello All, I'm trying to make an dialer app IVR (Outbound call by 3CX over SIPtrunk) that can recognize DTMF input, but as seen in screenshot it does not register the DTMF input. When I make a call to the IVR DTMF input is registered. Call flow apps: Dialer CFD: Make call from IVR (906) to...

  2. Virtual extension office hours

    Hi, I have created unregistered extension numbers 901, 902, 903 and 904 which is not in 3CX system range (registered range of numbers at provider is from 700 to 899) and I try to set "Automatically switch status to available during office hours". For numbers from 700 to 899 si working smoothly...
    • Don M
    • Thread
    • digital receiptionist extension forward calls ivr office hours set to available during office hours virtual
    • Replies: 7
    • Forum: Phone System / PBX

  3. CFD app size limit

    Hi, After update the service "3CX PhoneSystem 01 Call Flow Server" didn't start, we investigated and found that it's caused a cfd app that have size more then 28 MB, has many audio files. When we removed some audio files then the service started successfully. 3CX version: 18.0 (Build 461) Can...

  4. Could a "Recording Receptionist" be possible?

    I'm in the process of replacing quite a few Mitel and Avaya system with 3CX and while 3CX does great to offer a ton of new features without the heavy license cost the one thing that is a pain for each and every customer is rerecording there Digital Receptionist. Every other phone system I can...
    • Bruce Brewer
    • Thread
    • cfd digital receptionist ivr recording
    • Replies: 0
    • Forum: Server

  5. Q: DTMF <> IVR Menu <> Weird behaviour

    Hi all, I wonder if anyone has comments/thoughts on this. I've got a 3cx instance (hosted on a VM on OVH public cloud) - is current release 3cx - 18.0 (Build 314) I've got inbound calls coming in - first to a top level IVR menu of "STANDARD" type. Where callers can press 1 for reception...
  6. edfosho

    Route to voicemail, but no greeting (just leave a message)

    As opposed to playing a greeting on an IVR then routing to voicemail to then play another greeting before having the chance to leave a voicemail, it'll be good bypass any 'usual' message at the voicemail box and go straight to leaving a message. Guessing this can be done in Call Flow Designer...
    • edfosho
    • Thread
    • ivr voicemail
    • Replies: 0
    • Forum: Server

  7. Limiting Extension groups to specific IVRs

    Recent convert to 3CX was using PBXAct by Sangoma, Converted due to the all in one premise that it give's us and the ability to directly connect with our SIP provider for SMS and MMS I'm on Enterprise Annual with 8 concurrent calls Version 18.0 Update 2 Build 307 I am an owner of a small...
    • benlv
    • Thread
    • digital assistant extension dialling ivr user group
    • Replies: 3
    • Forum: Phone System / PBX
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