ivr

  1. Incoming call to IVR transferring to ring group going to voicemail.

    Hello, I have a DID that routes to IVR 800 simply to play a greeting, caller can press zero, or after 3 seconds of no input it will transfer to the ring group at 801. This works fine for the first call but, if a second call comes in while the user is speaking with the first caller additional...
  2. Dominion-Don

    Assign Group Membership to Ring Group, Queue, IVR, Trunk, etc. 'After' It Is Created

    With the new update, Group Owners and Group Administrators no longer have access to ring groups or queues that were created prior to this update as all legacy ring groups, queues, IVRs are now 'system wide'. This creates a huge problem for Group Administrators and Group Owners who previously...

  3. Unable to select IVR menus starting from Call Flow App from external call

    Hi, i'm trying to setup a call flow app in order to properly handle holidays according to my business (we offer helpdesk service and we are open for support also in some holidays and closed in others) since the standard holidays doesn't work for me. i've created an app that routes the call to a...

  4. Automated IVR modification through .ical calendar

    Hello, We are in the hotel business. I'm looking forward to replace our "Hello, for restaurant dial 1, for hotel dial 2" IVR, by "Hello for restaurant dial 1, the hotel is full tonight, if you want to book at a later date, dial 2". > This will avoid the 200 last minute phonecalls we receive...

  5. Solved Digital Receptions not transferring a call to a queue after X amount of seconds for a specific SIP trunk

    Hello, Recently I faced an issue where Digital Receptions not transferring a call to a queue after X amount of seconds for a specific SIP trunk First of all I use latest 3CX on debian Example I have 5 SIP trunks in 3CX and all of them are working quite well 4 of 5 have digital receptionist...

  6. Reg. Holiday Greetings

    Holiday Greetings is one of the most commonly used settings by us and our 3CX customers. It can be used anywhere between 10 to 20 times in a year as a recurring setting. While it may seem simple for small-scale deployments, configuring holiday greetings can become complicated when dealing with...
  7. pcmis

    Digital Receptionist - Turn off Direct Extension Dialing

    Is there any way to not allow direct extension dial while digital receptionist is playing. Client only wants callers to be able to select the options provided by the auto attendant.

  8. Prevent extension dialing from specific IVR

    We have an after-hours IVR that plays a recording and has no valid menu entries. Occasionally calls are still getting past this and routing to queues while they are unmanned. My assumption is that these callers are reaching the off-hours menu and then direct dialing the queue extensions either...

  9. Solved Prevent external callers to dial extension when ringing IVR (Digital Receptionist)

    Hello, I was looking for a way to prevent external callers to dial extension when ringing IVR (Digital Receptionist) and I've seen many posts about using advanced parameters such as IVRDONOTCALL or IVR_DIRECT_DIALING_GRAMMAR with a regex. Problem: hosted instances do not allow access to...
    • LeoG
    • Thread
    • digital receptionist dtmf ivr ivrdonotcall ivr_direct_dialing_grammar
    • Replies: 0
    • Forum: Phone System / PBX

  10. Livechat Bot

    Hello, is there any chat bot for 3cx? I'd like the client to be able to tell us what they're contacting about, so we can direct the message to a specific department (queue) - I'd like it to be some kind of IVR. For example - the customer enters his name and the chat opens: Chat Bot asks: Good...

  11. Digital Receptionist - Question before possible setup

    Currently, our system is connected via multiple offices, with a live receptionist at each office. We are looking into the possibility of enabling the digital receptionist to let callers pick who they would like to speak with the automated system via ext or last name, so the physical person can...

  12. Audio Issue

    Running 3CX 18.0 (Build 418) The firewall test passed on everything. Using Flowroute as a SIP trunk provider. Issue: Inbound calls work fine for a while but after a certain time, when callers call in they no longer hear the IVR. At that point the only thing that fixes it is a reboot, which is...
  13. ronenba

    Setup second DID to a second IVR

    i just add a second DID, under inbound rules i pointed it to IVR 2 while the first DID pointing to IVR 1 when i dial using the second DID i am getting the IVR1 instead IVR2 any ideas?

  14. SMS routing IVR - allow different destination

    Hello all, this seems to be an old problem but upon searching, I could only find "temporary" workarounds and fixes. https://www.3cx.com/community/threads/sms-routing-ivr-allow-different-destination.116826 https://www.3cx.com/community/threads/split-sms-voice-calls.117924...
    • ogrixinc
    • Thread
    • digital receptionists ivr sms
    • Replies: 4
    • Forum: SMS

  15. Q: weird new problem with call flow, inbound>seek>IVR

    Hi, I've got a small fun question. I've got a client who is running 3cx-latest, hosted on an OVH Public Cloud VM. It has been in service for about 2 years. The license of the 3cx is 'free small standard 4SC' version. Generally speaking it has worked very smoothly. So, the new strange thing. I...

  16. "Break" settings not working. Keep sending to "office hours" IVR (Solved)

    Hi, We have just upgraded to 18 V5 and have a little issue with the "break" function. Before this was using the "fake" extension using both "available" and "away" to send to different IVR However this function doesn't seem to work anymore although the extension has been set to "force to...

  17. IVR options by office hours and issues with DTMF mode

    I can't find anywhere to do this, and it sure seems to not be a feature. It would be great if we could use office hours to change the routing of individual options. Also, while on the subject of IVR there are some major misses in this implementation. DTMF option doesn't support the ability to...

  18. Prompt before blocking call (Blacklist)

    Hi All I am new here and would like to know if anyone has ideas... We are trying to create a system where a prompt plays before dropping the call to specific numbers. Senario: Call Center offers customer service ONLY to customers paying for this service. They would like to block all...

  19. Annoying beep sound during call transfers IVR

    I have created a new flow in 3CX. But I came across "issue" that I can't seem to fix. The Call Routing (CR) is a sequence of IVR and Call Queue's (CQ). But when a call is forwarded from the IVR to a CQ, you will hear an annoying “Beep” tone and vice versa from CQ to IVR. From IVR to IVR there...

  20. How to play prompt before transferring someone from IVR

    Hi there, I can see threads on the forum with information on how to turn off the 'please hold while I try to connect you' prompt, however I have the opposite issue - External calls are connected to an IVR, which upon user input either transfers them to an extension, or a Ring Group. Is there...
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