log

  1. Caller id - assisted call transfer

    Good morning everyone, I have a particular problem on an installation, if I make an assisted transfer of a call from the 3cx app the recipient in recent calls only sees the number of the extension that transferred the call but not the original caller ID. With other installations, however, I can...
  2. Sonal-MA

    Logs desktop app MacOS

    Hi, Were can we find the logs for the Desktop App on MacOS? On Windows the logs are located at AppData\Roaming\3CXDesktopApp\logs, but I can't seem to find the same one on MacOS Thanks.

  3. Reading 3CX bldef/blrec logs from cli

    Hi there, Is it possible to read the 3CX bldef/blrec logs directly from cli somehow? Or is the format of these files public somehow, so I can write a script to parse them myself? I have a situation (outages toward our SIP provider) where I need to correlate logs from many 3CX instances, to try...

  4. Calls not logging after update

    Hi there! We have a weird issue with the call log on both the admin portal and on WebClient since updating some of our customers to v16.0.504 (Update 4A?) where the call log no longer works. It's not showing any calls at all since the updates were done, yet on another customer still running...

  5. 3CX to Salesforce Call Recording and Log

    Good evening, I am looking for a way to allow 3CX click to dial feature in Salesforce when Activity log a call is selected in Sf Lightning. Then I would like the call to be logged in Salesforce BUT I would also want a link to storage or the recording file of the actual call. Can this be done...
    • DNE
    • Thread
    • log recording salesforce.com lightning
    • Replies: 4
    • Forum: Salesforce

  6. CFD app log levels - what details are in a given level?

    Greetings! After a good bit of searching through various forum posts and a few 3CX pages I was unable to locate a definition for what is within each log level for running CFD voice apps. I believe I was able to infer that there is a parameter defined here...
    • Eric B
    • Thread
    • call flow designer cfd level log pci systemlogginglevel
    • Replies: 4
    • Forum: Call Flow Designer

  7. Use 3CX as time tracking

    Hello all, A client ask us if he can use the extension's status has a time tracking. When he come the morning, he change is status to "Available" and when he leave, he change to "Away". So he know when he come in the morning and when he leave the office. It's could be a goad idea to have a...

  8. are there any limits to the call logs?

    is there any problem with letting the call log grow? i'm at about 20,000 which might be a lot to some and a days worth to others but i'm wondering if i should at some point use the purge button in the dashboard.
  9. sperlkrieglmeier

    Dedicated extension right to see the "Call Log"

    I need to change the right for users so they can only see the Call Log if they log on to the Management Console. At the moment you have to grant them the right for "General System Administration" that they can see it, but then they have too many rights in the system. This feature is requested...
    • sperlkrieglmeier
    • Thread
    • call call log call logs extension extension right log rights user user right user rights
    • Replies: 0
    • Forum: Server
  10. Silly English Kniggit

    Implemented vce-resip.log to be rotated like other logs

    The vce-resip.log currently isn't rolled like other logs are. This leads to a significant quantity of log data being kept longer than configured. We've just seen a server where the vce-resip.log is using over 10GB - 25% of the entire disk space. With a log retention set to one day, there's...

  11. Implemented Administrator Logs

    One thing that I believe 3CX's administrator console doesn't have is a log that shows all changes that get made. It would be really helpful for diagnostics to have log entries that say something like: [date] [time] [user] changed [item] from [parameter=previous value] to [parameter=new value]...
    • Trent Hamilton
    • Thread
    • administration console log management report
    • Replies: 1
    • Forum: Server

  12. 3CX log 3cxsbc.log 60+ GB

    Is there a way to limit the log file located C:\ProgramData\3CXSBC\Logs? Also is there a way to redirect the log file to another location?

  13. Syslog

    Hi, We are looking to be able to monitor our 3CX (Linux V15.5.5) event log via a remote syslog server (Graylog). I cant seem to be able to find a way to do this is it possible or is there a 3rd party work around solutions? Many Thanks,

  14. Keeping .BLREC logs for x days

    Hi, I'm running v15.5 SP1 and it appears by default the system is only keeping the current days' worth of the system .blrec log. I want to increase this to 7 or 14 days. I found reference to this online in the 3CX log viewer documentation (https://www.3cx.com/docs/3cx-log-viewer/) The 3CX...
    • bonezAU
    • Thread
    • blrec days log log viewer logs
    • Replies: 2
    • Forum: Phone System / PBX
  15. Silly English Kniggit

    Both versions to log to OS log, like Windows version used to

    I was more than a little surprised to find that the Linux version doesn't write any events to the system log - not even the limited events it logs in Windows. Please at least make this functionally equivalent to Windows. Currently we can monitor all our clients' 3CX on Windows, but not on Linux...

  16. Call Flow debugging for Queue

    Hi! We are currently building a test deployment with call queues and often we need a way to reconstruct what happened based on logs (e.g. CDR). However, the CDR records a call that was made to a queue and passed between agents as several calls (e.g Agent1->reject, Agent2->reject, Agent3->answer...

  17. Extremely Large Log Files

    Hello, In our C:\ProgramData\3CX\Instance1\Data\Logs repository on our Windows Server 2012 that hosts our 3CX server, there is a 3CXTunnel.log file that is 60GB in size. In 3CX management, it appears that logging was set to Verbose and to keep everything with previous employers, but now this...
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