operator

  1. MFA - Invalid security code

    Our main operator account started complaining about invalid username and password today. Thinking someone had changed the password and not updated our password manager I managed to login with another account and perform a password reset but I am unable to get the MFA code working. I scan the...

  2. v20 - Dial '0' no longer working

    Hi, in v18, we had an operator extension set for when people dialed '0' from their phone. This is not working in v20. The dummy extension has a SIP ID set as 0, same as v18. Any other settings we should check in v20?

  3. Operator Extension - Receiving calls from somewhere

    3CX Version: 16.0.8.9 on Debian I have quite a big configuration for multiple branches. Each branch has a Reception extension, and all forwarding rules for external calls go back to Reception at each branch. We are experiencing that some calls revert to the Operator, I can unfortunately not...
  4. kinetix

    Call Queue Options for when Inbound Caller Presses Star "*"

    Right now, if I am a caller in a queue and I press "*" (Star), I bounce to the operator. We have recently had several larger clients ask if they can have options for this and to either disable the option all together, or to allow the destination if star press to be configured manually, rather...
    • kinetix
    • Thread
    • call queue call queues destination callers operator queue
    • Replies: 1
    • Forum: Server
  5. Techops

    How do you use the Operator extension?

    Out of curiosity, how do you use the built-in Operator extension, if at all? Do you connect that extension to your receptionist's phone or do you let the receptionist have their own named, Mary/Mark Jones, extension? Do you use it for only a general, after hours voicemail box? Do you use it...

  6. 3CX Calls via 2APLUS

    Hello, Yesterday I changed the operator extension in the PBX and made sure all the settings were correct. We have 3 trunks AU UK and Thailand UK and AU calls are working but cannot call in or out via the Thai sip trunk. We have tried to contact 2aplus but they are not responding at present.

  7. Turning off option "0" inside voicemail greeting

    Hello, I have searched these forums and have seen no good answer on turning off the "0" option while inside a voicemail greeting. This option is not mentioned to the caller, but people who get frustrated with getting a voicemail often hit 0 to try to get a real person. I'd be fine turning...

  8. Changing the asterisk (*) key in extension voicemail

    When a caller dials an extension and it goes to the users voicemail, there is the option of pressing the asterisk (*) to get to the operator. Two questions, (1), is there anyway to disable this, and (2), how can I change who the operator is in version 15? Thanks.
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