Detail on 3CX call reports

[KL_Astranti]

Simple question -- does the reporting data account for unanswered calls include calls made out of hours? If so, is there any way to filter them like that?

 

[TheodorosG_3CX]

Which report are you selecting?

 

[KL_Astranti]

Ring Group statistics > Ring group. It gives the number of unanswered calls but doesn't let us know whether those calls happened out of office hours.

 

[TheodorosG_3CX]

I'm afraid that this is an information that is not included in the this report.

 

[KL_Astranti]

Could we expect this information to be added to call reports at any point?

 

[TheodorosG_3CX]

There are many changes to the reports in the upcoming V20.