outgoing

  1. KMorley

    European ring tones on outgoing calls...

    New 3CX hosted installation using Snom D785 phones and FlowRoute SIP trunks. When placing outgoing calls, the caller initially hears European ("beep beep") ring tones for several seconds while the call is being routed. Once the call begins ringing at the destination, the tones switch to...

  2. Solved Limit incoming and outgoing calls

    Hi, I am new to 3CX. Please can someone tell me how to limit the amount of incoming calls to 2, so that I can allow 3 outbound calls at all times. The SIP capacity is set to 5. Would this be the Call Queue feature, and setting it to 2 will prevent any more inbound calls? Thanks

  3. Setting a specific DID on outgoing calls depending on what Extension calls out on a single SIP line

    Hi, I have a sip provider and have multiple tel numbers assigned to the single sip line. I want to send different Tel numbers depending on what extension is used to dial out. (all the numbers are registered to our SIP) If under the General tab I change the Main trunk Number to one of the...

  4. Automated outgoing call for data collection

    We want to automate outgoing calls to collect data from our clients. Calls are currently made by an operator. The majority of calls are really simple and automating these will free up operator time for the more complex calls. I'm looking at what options are available for automated, scripted...

  5. Query regarding routing inbound/outbound calls to landline/cellular from 3cx system

    Hello I am using 3cx PBX Express hosted in cloud and working fine.I wanted to know I have SIP account details, can I use the SIP account details that allows me to receive/call through Grandstream softphone .I wanted to know can the SIP details used in 3CX system so that I can make outgoing...

  6. Solved Soft Phone won't make outgoing calls

    I am on the latest version 15.5 new Linux install. PBX on 172.16.0.0/24 subnet, soft-phone using 172.16.15.0/24 subnet. Networks can communicate freely without restriction. Windows app registers fine (I can receive incoming calls).Incoming and outgoing calls from the Android app and physical...
    • spartansvcs
    • Thread
    • failed new install outgoing soft phone windows
    • Replies: 6
    • Forum: Web Client

  7. Could someone clarify the difference between caller ID reformatting and outbound rules?

    I'm looking to enable my users to make calls to local numbers without dialing the local prefix. i.e. say our locality has a prefix of 01234 and local numbers could be anything from 1000 to 9999999. I see two possibilities one is to setup caller ID reformatting for outgoing calls catching any...

  8. IVR on outgoing call

    Hello all, I'm new at CFD and have no good knowledge of programming. I need to setup a strategy where an agent in a call center queue redirects any of his outgoing call where an IVR telling the customer that the call is being recorded. Then the agent get transfered back to the call. I...

  9. Problem with "No available outgoing trunk" but incoming is working well.

    Hi Everyone, I'm getting a problem with my outgoing calls through my beronet gateway, i checked the events report and have this: SIP Server/Call Manager ID: 12289 Device 2311122 dialed on (AnyLine@BeroNet bero*fix FXO (400/1600/6400)) had no available outgoing trunk(s) for Call(from "Gustavo...

  10. Solved Prefix for dial out in a different CLI

    In our SIP we have 3 Hotline numbers we use. Eg :- 114507xxx - As "A Hotline" 114507yyy - As "B Hotline" 114507zzz- As "C Hotline" All our Default outgoing will done by A Hotline (14507xxx) When Dialing with Prefix 60 (60xxxxxxxxx) the outgoing CLI for outside calls has to be "B Hotline"...

  11. 3CX not calling outbound

    Hi everyone! Hoping someone may be able to help me. I've been running 3CX Version 10 for some years (5-7) without any issues, how ever recently it's been causing issues and crashing so I installed V15. I have a SIP Trunk with Engin in Australia and it is accepting incoming calls. All my...
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