permissions

  1. M365 Integration/Permissions Question

    What are the minimum M365/Entra permissions required for the 3CX<->M365 integration to function? We're currently synced using a user with Global Admin privileges in M365. We're currently hardening our security, and really only want 3CX to give it the minimum permissions needed for full...

  2. How to Restrict Users from Changing "Accept Multiple Calls" Option in 3CX Web Client

    Hello, I'm facing an issue with restricting user access to certain settings within the web client and softphone, specifically the "Accept multiple calls" option. Problem: I need to ensure that users cannot change the "Accept multiple calls" setting, but I haven’t been able to find a...

  3. Granular Permissions In Version 20

    Been using version 20 for a few weeks now. Upgrade went smoothly and its been working. Although personally I don't like the new admin interface, and call routing method and naming scheme for certain functions is less intuitive than it was before. But I can get used to that stuff, just have to...

  4. Reception User can't take Calls from User with Higher Permissions

    Good Morning @all, We noticed that a user with reception rights cannot accept calls from a user, e.g. admin.Normally, the reception user can use the 3 points menu in the team view to accept the call, redirect or reject it. I myself have system user rights and a colleague has admin rights and...

  5. Edit/Add custom user roles

    Hi we have a number of customers who have requirements for certain users to be able to have custom access rights. 2 examples are being able to pick calls up (a standard requirement for most of our clients) Being able to listen and review call recordings for compliance. We cant add these...
    • David.Eagle
    • Thread
    • call pick up permissions pickup recording permissions user roles
    • Replies: 0
    • Forum: Server
  6. Brandan Hermo

    Block access to the entire Contact Interaction History

    Several clients ask us to block the complete display of interaction history in contacts. To prevent, for example, a basic user from being able to see that a manager spoke with a contact and the duration of the call. It would be a good idea if you could only see your own interactions. Or maybe...

  7. Recordings Permission

    Hello, We have to grant the access to download the call recordings for multiple users. But if we enable the option like above, it will grant them also access to alter the "Recording Quota Options", what is of course not wanted. What is the supposed way to achieve this? Access the call...

  8. Server Update Restrictions

    I would like to get some restrictions on the server updates so that only the system administrator is able to do them. With the latest V18 Alpha update one of my customers has started the update thinking it would fix an issue that they are having and this has caused their system to go down. I...
    • SIP Connect
    • Thread
    • permissions restrictions updates
    • Replies: 0
    • Forum: Server

  9. Rights - Extension manager - Not allow permissions to Whisper/Listen

    Hello 3CX Community, We are two admin with role Extension manager. There is our outsource partner which is above us and he is Super Admin (i am not sure of right name of this role, because i was never login in as Super Admin) Function Whispering/listening works great, but our CEO doesnt like...

  10. SSL renewal - Custom FQDN

    Hi, I am trying to install Certbot on the 3CX to manage custom FQDN renewals via Lets Encrypt. I have managed to successfully create a new CRT: Congratulations! Your certificate and chain have been saved at: /etc/letsencrypt/live/pbx.lpr.midlandnetworks.co.uk/fullchain.pem Your key file...

  11. Recordings permissions

    I've got a scenario where I've got multiple groups on the system (e.g. sales, customer services etc.), if I tick the option "Can see group recordings (Available in Professional and Enterprise)" on a single a single extension for the "customer services" group, then that user can then see...

  12. Not enough permissions

    I don't know if anyone can help but I seem to be having an issue when trying to dial out from the 3CX android app. It comes up with an error at the bottom of the screen saying 'not enough permission'. It is being deployed via our Meraki MDM but it is still installed via the play store and the...

  13. Renewal of SSL Certificates on AWS

    I am trying to replace SSL certificates on AWS, however I am getting a permissions error. I am logging in as ec2-user and using the key file. I can see the user group is phonesystem but I am unsure of how to login as phonesystem to get the correct permissions to delete and upload the new CRT...

  14. Solved v16 - Editing of Extension is not Allowed

    I'm a bit stuck on this one so figured I'd reach out to the community. Ever since an upgrade from v15.5 to v16, one of our customers has been unable to see a particular extension in the management portal. The extension still appears in the "Phones" tab, however, when double-clicking to edit the...
    • NZ_Jayson
    • Thread
    • edit editing error group invisible management permissions portal v16
    • Replies: 2
    • Forum: Phone System / PBX

  15. Selective listen/record calls

    We are on a PRO edition and would like to listen to calls and/or record them. This is easy to accomplish, just assign the permissions to the managers and check „record all calls“. But: we are forced by law to let callers and agents opt out of this. I currently can’t find a way to accomplish...

  16. Implemented feature request - force call recordings

    Hello, I'm utilizing 3cx in a call center scenario and we've found that users have the ability to turn off call recording through the 3cx client. This is a problem for us as we need all calls to be recorded from the corporate phone system. Please give admins an option to disable control of call...
    • itsadamr
    • Thread
    • legal permissions recordings
    • Replies: 55
    • Forum: Server
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