queue

  1. Email is not sent on missed queue call

    Good Afternoon Colleagues I hope you are doing well . I have 3CX License Pro - 4 Concurrent Calls . I working on version 20 Update 2 . I have created call queue . I choose the option "Notify when a queue call is lost" . under notify these user , I choose the system owner. When there is a...

  2. Shared call logs/history for queues

    I have been using a hosted 3CX Professional system for several years. I had been using a ring group for incoming calls to 3 users but just made the switch a few days ago to a Queue for incoming calls for better tracking features and easier ability for other people to log themselves in and out...

  3. Understand Call Report

    I'm trying to make sense of a call report from a call queue, particularly around unanswered calls. Some of the calls are showing as unanswered with ring time and talk time as 0 and terminated by the caller (which I understand). Some other calls are showing as unanswered but showing as being...
  4. Maurice Lefevere

    Destination if no answer

    Hello, Is there a way to split-up the destination if no answer. I know the destination if no answer is triggered by 2 different things - Max callers in Queue is reached - No available members Now i have i customer who has set a max of callers in the Queue and sometimes all the members helping...

  5. Call handling using queues and/or ring groups

    Good morning We have following 3cx setup: 3CX Version: 3CX Pro 8SC, v20.0.1.731 Server OS: Debian GNU/Linux 12 (bookworm) Is the 3CX Server Hosted and where? On-Prem by (InterXion) Provisioning Method: Local SBC (Raspberry Pi) Trunk Provider or VoIP Gateway Make/Model: Peoplefone We are a...
    • tja
    • Thread
    • call handling incoming call queue ring group caller id ring group routing
    • Replies: 3
    • Forum: Phone System / PBX

  6. Logging in and Groups from a Yealink

    Hi All, How can I go in and out of individual queues from a Yealink handset? I know the code and buttons are all in or all out, but I want to do one queue at a time. I don't want to use the app. Thanks Terri

  7. Auto-logging agents out of a queue after hours

    I have a prioritized hunt queue for my reception, and I'd like to ensure that all agents are logged out of the queue at the end of the day. We've found that occasionally our late shift remains logged on, and they have a higher priority than the early shift, so calls continue to come to them the...

  8. inbound call get called DID

    Hi, Is it possible to display the DID in the phone apps that the caller of an inbound call has dialed. Or even better the queue this DID is connected to? And also add it into the email template of a missed call? This would be great for my colleagues so they can see immediately who the caller...

  9. Losing calls in queue

    Hello 3CX and community, I have a customer who uses 3CX Pro 4SC. They have a queue with all of their employees in it, but only one has duty on the phone. So everyone else is set to unavailable if they don't have phone duty. But somehow every once in a while, usually once or twice a day, they...
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