queue

  1. ArneDery

    Queue level call recording

    Currently call recording is only possible if you record all call of a user and enable the call recording function on the queue. Suggestion would be to have the queue call recording as a stand alone type of recording which does not require all user calls to be recorded. Users are quite have...
    • ArneDery
    • Thread
    • departments queue queue recording recording transcription
    • Replies: 0
    • Forum: Server
  2. ArneDery

    Record call on queue level not working

    For demo purposes I'm setting up a flow where one of my queues always needs te be recorded, on department level, transcription is enabled. Which would provide me with a sales flow which always has audio recording with transcriptions at hand. Settings below: If I'm calling the queue the call...
    • ArneDery
    • Thread
    • queue queue recording recording transcription transcription and summary
    • Replies: 8
    • Forum: Phone System / PBX
  3. Levi Koenig

    Confused By What 'Greeting' Is Used For a Queue That Has "Destination if no answer" = 'Voicemail Box' for Another Extension

    Enterprise License, v 20.0. Hosted by 3CX. Hey all! :) In 'Admin' >> 'Call Handling' I opened up the settings for one of our Queues. In the 'General' tab of the Queue settings, in the 'Destinations' section we have 'Destination if no answer' = 'Voicemail Box' and we have selected a dummy...

  4. CFD v20 - Add extensions into queues

    Evening all, We are currently trying to implement a CFD in which if a queue reaches 2+ calls it automatically logs a user extension into the queue to assist with the calls and then once it drops below this threshold to automatically log them out. I have found...

  5. Ring group and Queue only rings one person

    I have a new SMB free instance with five users. I tried creating both a ring group and a queue, no IVR's just straight ring all. But it only rings the system owner extension however and when that is busy, the calls go straight to their voicemail. What am I doing wrong? I have added all five...
    • MartinAndel
    • Thread
    • queue ring group smb
    • Replies: 4
    • Forum: SMB

  6. 3cx v20 Queue Ringback

    We just upgraded our last client from v18 to v20 and they are complaining that the Queue calls put on Shared Park are ringing back with the same tone as the incoming calls. I believe in v18 it would just beep to alert a call was parked after 30 or 60 seconds. I realize we could enable custom...

  7. V20 Queues not queuing

    Hi All, I’ve recently rebuilt a v20 server and in the process on configuring it back up from scratch and either I’m tired and I’m missing something obvious or I’ve just fluked it all this time in my old setup and feel a bit foolish asking. But why when using a call handling queue with a DID...

  8. Queue- destination no answer voicemail prompt

    We have a few clients who wants different mailbox prompts for during the day (destination no answer) and also out of hours. they want this to go to a single mailbox. Our workaround is 2 mailboxes or an IVR to then route to a mailbox with no prompt however the below would be a useful addition if...
    • David.Eagle
    • Thread
    • out of hours queue voicemail
    • Replies: 0
    • Forum: Server

  9. Agent Log In / Log Out

    I discovered that once a queue manager logs an agent in or out by clicking on the little hyperlink in the call panel then the agent can no longer change their log in/out status using *62 / *63, those commands are ignored until I remove and re-add them in the Queue properties user list. This...
  10. LxLiberty

    Changing Queue Behavior

    Hi everyone, My system has a specific queue that only has 1 user in it (user1). The problem is that, sometimes, user1 will not be present or will need to step away for a while and the other users will need to physically go to the phone to answer the phone. What I want is a way for the users to...
    • LxLiberty
    • Thread
    • forward queue
    • Replies: 8
    • Forum: SMB
  11. arma_admin

    Get other roles than users with API

    Hi, We are trying to show logged in agents of a call queue on our own dashboard. Because we did not manage to get the loggedin agents directly from the call queue with the 3CX API we went for a diffrent aproach. Now we are reading out the status of all the users and if it is set to "Custom 1"...
  12. Arthur.b

    QUEUE - VOICEMAIL ?

    Hello, I saw that there was an option in the queue settings to set a greeting prompt. Does this mean there is a voicemail? I tested it by calling the queue and leaving a voicemail, but I cannot find it in the user interface
  13. Svanur

    Caller keeps trying in queue

    We are encountering an issue where, after a call is answered in the queue, his phone keeps ringing, even though the call has already been answered by another extention on the queue. It's already been tried to delete the user and set everything up again from scratch – he is using the 3CX app on...
    • Svanur
    • Thread
    • 3cx 3cx mobile app queue queue agent v18
    • Replies: 2
    • Forum: Other

  14. Queue Ring Time not working correctly

    Hey Everyone, We have a strange issue with one of our queues not honoring the set ring time. This department has two queues, and all agents are members of both queues. The queue is using Round Robin mode, and is supposed to ring the chosen agent for 5 minutes, and then if the call is...

  15. Separate Departments for Queues within the Same IVR

    Hi All, We have an IVR which transfer calls to multiple queues, We have created a department for Each Queue so Each Queue because it will have its own Manager and Owner for Reports and Calls Recordings Now the issue is, The call isn't transferring to a queue with a different department, after...
  16. Phil-STIC

    Enhance 3CX Talk: Queues and ring group...

    It would be interesting to be able to make calls directly using the “3CX Talk” URL link from a queue, a call group, a department, or even an IVR. Also, the “Live Chat” interface is currently very generic, and doesn't allow any fine-tuning of certain parameters, such as visuals, automated...

  17. Disable "Music on Hold" during "anouncement play" for queue calls

    What i want to achieve is that when a call is comming in during opening times, the cal should placed in the queue. In case of holiday, break or office closed, the caler should hear an announcement. When a caller accesses the queue, i like to play different announcementin these situations: -...
  18. Maurice Lefevere

    Abandoned, sent to IVR

    Hi All, Currently i'm encountering some issues with abandoned calls. I'm trying to figure out what's going on here but havn't got a clue. The call is placed in a Queue called 'Praktijklijn'. So far so good. All of a sudden the call is 'Abandoned' and sent to an IVR who plays a message. What...

  19. Ring Group Round Robin OR Queue Less than 15 seconds

    Good morning, I'm curious if there's a way to have a round robin type experience while having a ring group. OR If there's a way to have the queue Maximum queue wait time (seconds) less than 15 seconds. We want a queue, but don't want the user to wait for 15 seconds if all the agents are busy...

  20. Declined Queue Calls come back immediately

    Hello, Let's say I have the scenario below: Q: 850 Polling Strategy: Ring All Ring Time: 30 secs Target Agents Already on a call: off Priority Q: off Agents logged in: Agent1, Agent2, Agent3 3CX Version: V20 20.0.2.715 License: Pro self hosted All agents are logged in via multiple devices...
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