- Joined
- Jul 10, 2017
- Messages
- 81
- Reaction score
- 26
Hi
The new way of approaching the routing of incoming calls assigned to the DDI's in the call destinations (IVR's, QUEUES, ...) is useful in some scenarios.
But I think it would be an important improvement to recover the INBOUND RULES since from a design point of view, especially in complex PBXs, with many DDI's, IVR's, QUEUES, it is much simpler and more direct for troubleshooting and/or modifying the Incoming call flow go to the only entry point which is the INBOUND RULE. This is how 3CX and most PBX solutions have always worked. Having the flexibility of being able to assign DDIs directly from the destinations (QUEUES; extensions, IVR's) has its usefulness, but I think that losing the INBOUND RULES is a very big problem for the management of most PBXs with multiple DDIs .
Having INBOUND RULES greatly simplifies management.
Likewise, I think it would be an important improvement to be able to recover the QUEUES and IVR sections since in PBXs with a large number of IVRs and QUEUES the fact that they are all displayed under the same section (CALL HANDLING) is uncomfortable.
The new features of 3CX are clearly welcome but I think these 2 questions if recovered would make 3CX a superior and easier to manage solution.
Thank you so much.
Regards.
The new way of approaching the routing of incoming calls assigned to the DDI's in the call destinations (IVR's, QUEUES, ...) is useful in some scenarios.
But I think it would be an important improvement to recover the INBOUND RULES since from a design point of view, especially in complex PBXs, with many DDI's, IVR's, QUEUES, it is much simpler and more direct for troubleshooting and/or modifying the Incoming call flow go to the only entry point which is the INBOUND RULE. This is how 3CX and most PBX solutions have always worked. Having the flexibility of being able to assign DDIs directly from the destinations (QUEUES; extensions, IVR's) has its usefulness, but I think that losing the INBOUND RULES is a very big problem for the management of most PBXs with multiple DDIs .
Having INBOUND RULES greatly simplifies management.
Likewise, I think it would be an important improvement to be able to recover the QUEUES and IVR sections since in PBXs with a large number of IVRs and QUEUES the fact that they are all displayed under the same section (CALL HANDLING) is uncomfortable.
The new features of 3CX are clearly welcome but I think these 2 questions if recovered would make 3CX a superior and easier to manage solution.
Thank you so much.
Regards.
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