queues

  1. Log in and out of Queues automatically

    Hello, We are running the latest 3cx 15.5 Sp6. In 3cx management console, we have noticed the following: When an extension has specific office hours (Extensions - - > Forwarding Rules - - > Auto Switch) their Current Status changes to "DND" during out of office hours. However, when an...
    • George Ts
    • Thread
    • agents current status logged logged in logged out queues queues status
    • Replies: 1
    • Forum: Phone System / PBX

  2. Solved Queue menu lost after v16 ALPHA Upgrade

    Hello, I am running a 3cx PBX for 3 months so far, as I am interesting on seeing how this will work in production mode, and today after upgrading to v16 Alpha, I lost Queue menu from my 3cx web management console. My set up was a Queue and an extension only (a Yealink phone) as an agent, logged...

  3. While in queue skip to voicemail

    Hi, Do you know if it is possible that you can trigger the voicemail while in the queue? Our customer works with call queues and they would like to implement a feature so that a waiting customer can dial a key and go to voicemail. Is this possible? Or should I configure an IVR that connects...

  4. Agents in multiple queues - Agent call routing

    All, We have a client that has multiple queues. They did this because they had one DID and wanted to track call usage by client. So they front ended their calls with an IVR that routes calls to different queues by company (Company A presses 1. Company B presses 2 etc). They then go to a...

  5. Allow Forward status to allow call to extension even in busy or away mode

    Hi We have multiple sites that are using queue status for people to be away or out of office to auto switch Q status. We would value the ability to set INTERNAL calls to still call the extension even if the status is away or DND. This would allow Q agents to still receive calls even if they...
    • Nick W
    • Thread
    • queues status
    • Replies: 0
    • Forum: Server

  6. Round robin with Voicemail?

    I have a client with the Pro edition. They would like to have calls distributed to certain extensions via round robin. No problem, 3CX makes that super easy with a simple call queue. My challenge is this. The client requires that if the extension does not answer the call, their extension must...

  7. Forwarding rules on user side

    Hi at all, on adminside you can configure the options to "log out from queue" and "accept calls from ring groupes". But on the client it's not possible. On some scenarios it makes sense but mostly not. Please give all options from the admin panel to the user's forwarding rules.
  8. tti1

    Announcing waiting time in queue

    I have a question that comes up often in call centers. "Is it possible to announce the estimated waiting time in queue instead of of the position in queue ?"
    • tti1
    • Thread
    • caller position queues waiting time
    • Replies: 4
    • Forum: Server
  9. BrechtD

    3CX Call Flow Designer - NullReferenceException in external C# script

    Hello everyone I am trying to create a call flow application which should make it possible for my employees to login to our queues by entering the queunumber. After entering the queenumber, they should enter their ID and pin number to authorize themselves. I am having the problem that my...
    • BrechtD
    • Thread
    • 3cx c# script call flow designer external script input nullreferenceerror queues
    • Replies: 3
    • Forum: Call Flow Designer

  10. Log softphone out of queue but not deskphone?

    Hoi! So, I've got a scenario where reception calls come onto my softphone and my deskphone via a ring group, but I'm wondering if there's a way of logging my softphone out of the queue but not my deskphone. Does anyone have any ideas on how this could be achieved? I've tested logging my...

  11. Call Queue Ringing Full "Wait Time" For Queue with One Extension

    We have an office with two receptionists (they have their own desks, no "Hot Desking" required). But usually only one works at a time. Only on rare occasions, or for only a few minutes at shift change do they both work. I have setup a queue with both of their extensions in it and set to "Ring...

  12. Call Queues not aware of each other in v15.5 SP3

    Hello, After upgrading to V15.5 SP3 it appears the call queues are no longer aware of each other. There are 2 big issues that are occurring since the update. This occurs when you have agents in multiple queues 1. As soon as an agent hangs up the phone another queue will call the same agent...
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