Question about V20 function

[JustBoyke]

Hi,

Maybe I overlooked it or did not understand something right, but in V18 there was a possibility to route calls from a specific number.
We used this a lot for specific callers that have a dedicated support agent so they don't need to wait in queue's.

We are testing V20 on our testing environment, but it appears that this function is now removed or not available anymore.
Is there any way to do this in V20, or is this a function that will be integrated back in V20 when it's fully released?

Thank you in advance!

Kind Regards,
Boyke

 

[grizly]

v20 has those in CID Rules: #/office/advanced/cid-rules

https://www.3cx.com/docs/manual/advanced-features/#h.m3g0yp9ipe07

You don't have to "End Call", you can route it wherever you like.

 

[JustBoyke]

v20 has those in CID Rules: #/office/advanced/cid-rules

https://www.3cx.com/docs/manual/advanced-features/#h.m3g0yp9ipe07

You don't have to "End Call", you can route it wherever you like.

Thank you very much for the answer!

I've overlooked it, I'll get to work on it!

Thank you very much again!