Call Script - Routing to extension/queue depending on the CallerID

[nicolasGa]

Hi,

I want to route a call to an extension or a queue based on a CSV file. (for example :if 06 XX XX XX XX calls, directly route to extension 101)
I know that it is doable on the CFD, but I don't have exeperience/knowledge.
I'm doing fine on Call Script, so I thought I would do a script for this.
My question is : I want to get the Caller number to then search in the CSV.
I found the proprety MyCall.Caller.CallerID.
I'm not sure if its the best way to get that info or if there is a better way to do it.

Thx,

 

[VoIPTools]

You should be able to get the outside caller's phone number in the system variable session.ani.

But if you don't want to hassle with creating a script for this, and maintaining a CSV file, you may want to take a look at our 3CX Call Router tool. Our tool provides a very simple web-based interface for managing these routes. That means the end-users can manage this list without needing access to the 3CX console, or needing to edit a file on the 3CX server.

 

[Evolute IT]

You know there are CallerID rules in 3CX, right?

 

[VoIPTools]

Shoot, I was so focused on answering the specific question that I neglected to mention that. I suppose the benefits of using the CSV file rather than the Caller ID rules is maybe ease of making all the changes at the same time, but I think to your point, it really isn't easier. The benefit of our tool would be no access to the console or the 3CX server would be needed. End-users can manage the routes themselves.

 

[nicolasGa]

You know there are CallerID rules in 3CX, right?

I think that exists in v18 but not in v20, no?...

 

[nicolasGa]

You know there are CallerID rules in 3CX, right?

oh sorry I just see your response from another thread to that same question.
But, if It seems I cant import my csv in that page.
Its, i think, more convenient to have an automated script in order to do that other than me configuring CID rules one by one