softphone

  1. portsip.com softphone is blocked

    Dear Team, We are using portsip.com softphone (https://www.portsip.com/download-portsip-softphone/) on elastix server. and working perfrectly. Now we are planning to upgrade to 3cx latest version but we found that portsip.com softphone is not working on the latest version of 3cx. it says...

  2. [Security] Only allow softphone to work on internal network

    Hi, We have an issue whereby our sales and dispatch people share the QR code with others or call from home using their device. They have irregular schedules so it's hard to maintain a schedule within 3cx and disable external calls from an extension past working hours. We also have a lot of...
    • svenv
    • Thread
    • qr code security softphone webclient
    • Replies: 14
    • Forum: Web Client

  3. Post O365 Integration - User's softphone "flashing" when queue call comes in. Unable to answer

    We recently implemented the 3CX / O365 migration and have User Sync & Sign In enabled. We turned it on during the day and everything seemed fine. The following morning a weird issue popped up where my four openers were unable to grab calls. They were logged into the queue, but their...
    • PremierOne
    • Thread
    • o365 softphone teams user sync
    • Replies: 17
    • Forum: Office 365

  4. v18 upgrade from prior verson - softphone issue not working after one call

    I had an issue with phones in a ring group not being able to pickup after the 2nd call in. Worked fine for the first one. Info: Enterprise license, google cloud host, debian 10, 4 simultaneous calls. so we are a smaller setup. Fix: Delete user and account from smart phone, re-setup with QR...

  5. Solved Softphone and SBC and Registration failure, oh my!

    Hey folks, So here's the skinny: I have a 3CX hosted instance of the PBX running fine. The local SBC is connecting to it fine as well and any and all IP phones I provision are working correctly, however...when I try to 'register' my softphones with the system, it fails. What I've noted is...
  6. Kévin Paly

    Android - File d'attente: Erreur 408 - Poll expired

    Bonjour, Nous remarquons depuis un certain moment que les softphones (Android) ne répondent pas aux appels émis par la file d'attente 3CX de manière aléatoire. En effet il ne sonne pas même si un appel est en cours sur la file d'attente. La majorité des smartphones sont utilisées en 4G...
    • Kévin Paly
    • Thread
    • 408 request timeout/invite from local android call queue ghost calls softphone
    • Replies: 5
    • Forum: Android

  7. Third party soft phone

    Hello, I would like to use the Linphone app on my android phone instead of the official 3cx app but I am having trouble setting it up. I am not sure where are the SIP login information on my extension settings. I tried using the credentials in " Phone Provisioning -> 3cx app". I have allowed WAN...

  8. Contact list not alphabetical

    Since Monday a customers contact list (not presence list) is no longer showing in alphabetical order on the softphone. Last week it was fine. I have checked it is set to first name, last name in the admin portal. The order it is showing seems to be listing by phone number as far as I can tell...

  9. 3CX Windows softphone will crash

    when I use 3CX Windows softphone, using traditional Chinese input method in the search place will cause the system to crash. My 3CX Windows softphone version is 16.0.1.88
  10. Matthew Marven

    Solved Headset drops out after period of inactivity.

    Hi All, I am using a Jabra Engage 75 headset on the latest firmware available from Jabra Direct [3.4.1] with the 3CX for Windows client [16.0.1.88]. The headset works fine when first switched on then after a period of activity disconnects from the 3CX client, the status of the client changes...

  11. Solved 3CX Softphone doesn't connect outside of LAN

    On perm 3CX server. It started to happen after public IP and Firewall ( Meraki MX 84) change. Able to make/receive calls from LAN. Disallow use of extension outside the LAN (Remote extensions using Direct SIP or STUN will be blocked) - is not checked fqdn is configured in the dashboard ( this...

  12. general quality and reliability sanity check

    I am curious to ask for general feedback from people who are using 3cx/softphone app. I've got a client who has been on the system for about a month now. The vast majority of the office team are using softphone (approx 35people on IOS / latest apple phone devices; approx 10 people on android /...
    • fortech
    • Thread
    • call quality debugging softphone
    • Replies: 8
    • Forum: iOS

  13. Receiving incomming call from mobile with call kit cant resume my extension call

    When my softphone is in a call with another extension on 3CX, if I receive another call on my mobile phone number, the CallKit offer me the choice to put the call in 3CX on Hold and anwser the call from my mobile phone, when i select this option my 3CX call is put on hold, after the call is...
    • Norclair
    • Thread
    • call on hold ios no sound softphone
    • Replies: 0
    • Forum: iOS

  14. One way audio for about 15 seconds then everything is fine

    Hey, fresh install for a client we did today. All but 2 phones are desktop Yealink T46s and the rest is windows softphones (18) I have an issue with 4 of his softphones. They are HP thin clients used to connect to remote Citrix connexions. The call comes in and the first 15 seconds of the call...

  15. Softphone quality/QoS

    Hey guys, I have a potential client with 19 employees and he wants to be 100% softphone which is great. My issue is with QoS, the client was well equipped with a dedicated internet connexion for his previous phone system but since he wants to go all on windows, that connexion becomes useless...

  16. Caller ID via Line keys on softphones

    Hi 3CX, Traditional PBX systems allowed users to select a line and that pstn line presented its own caller id. Can we have this feature back. Scenario1: Office 1 in ABC City caller ID 123 Office 2 in XYZ City caller ID 456 Staff in Office 2 help office 1 and vice versa. Local presence is...
    • customOZ
    • Thread
    • 3cx breeze connect caller id customoz did ideas line button line key softphone
    • Replies: 5
    • Forum: Server

  17. Webphone Integration

    Hello everybody, in a different thread I read something about the ability to integrate a (webbased?) softphone in 3CX v16 (for details just have a look here: https://www.3cx.com/community/threads/connectio-to-3cx-webrtc-with-javascript.60309/) Is this feature already available for testing...

  18. Handset vs Softphone firewall configuration

    Hi all, Got a bit of a tricky situation here. We have Fanvil handsets in the office as well as users who use the application/web app on their phones and laptops. The Fanvil handsets have no issues dialing out or receiving calls. However, users utilizing the app's have issues, chief among...

  19. AirPods Problem

    3CX softphone does not recognize AirPods. Has anyone had this problem yet?
    • itadeu
    • Thread
    • 3cx airpods ios softphone
    • Replies: 1
    • Forum: iOS

  20. Paging coming out of PC speaker instead of deskphone

    Hey Guys, I have a Yealink T41S and the user also uses the windows client for monitoring. When someone pages the group, the sound is coming out of the PC speakers instead of the phone. The windows client is setup for Deskphone too. IF we close the app, the sound comes out of the phone again...
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