statistics

  1. MOS is no more updated

    Hi, we are trying to figure out statistics reports on our NFR. I set up a grafana instance. But, a few days after, the MOS fall to 0, and never lived again. Any idea about this issue ?
  2. Allen_Miller

    Panel - Queue Serviced Call Statistics

    We've got an installation that is a dispatch service. They have a Queue for inbound dispatch request calls. There is another Queue called Liasons which is basically for callers wanting a manager instead of a dispatcher. The Dispatch Queue gets the bulk of the inbound calls and the Liason...
  3. ASheng

    REST API Endpoint for Live Queue Statistics (e.g., Active Call Count)

    Hello 3CX Community and Development Team, We would like to propose a new feature that we believe would be highly valuable for many partners and customers who manage call center environments. The Idea: Introduce a new REST API endpoint that provides real-time statistics for Call Queues. The...
    • ASheng
    • Thread
    • api call queue dashboard feature request queue rest api statistics
    • Replies: 0
    • Forum: Other
  4. ArneDery

    Customisable wallboards

    The current wallboard feature in the webclient is quite limited in it's option, being you can select the queues you want to see and 2 custom text fields. It would be great if we could add some options to improve the qurrent wallboards possibilities. Options could which could be toggled: (NEW)...
    • ArneDery
    • Thread
    • panel queuemanager realtime reporting statistics wallboard webclient
    • Replies: 0
    • Forum: Web Client

  5. Agent stats in Client

    Hey team, Can any of you please let me know if there is a section in the new client that allows for an agent to view their own stats? I've been searching and I can't find it anywhere. We've recently upgraded the old client (16) to the new client (18) because our PBX version is now 18 and the...
    • DDSITSupport
    • Thread
    • client client for windows queue stats statistics stats
    • Replies: 2
    • Forum: Web Client

  6. Solved 3CX Wallboard is empty

    Hello, Wallboard and Q-Manager don't show the queue statistics. 3CX Client Version 15.5.12227.5

  7. E-Mail for a SIP-Trunk with Warning, that for example using 8 of possible 10 simultaneous calls

    For example, we manage a Software with concurrent-licenses. In this Software, we can enable a warning E-Mail for example every-time, when about 80 or 90% of concurrent-licenses are used. If we can enable such a warning E-Mail for a SIP-Trunk, we can show our customers that they need more...
    • bohnhoff
    • Thread
    • proactive customer support statistics
    • Replies: 1
    • Forum: Server

  8. IVR / Digital Receptionist Statistics Report

    Hi Please could a report be created so that statistics can be shown for IVR's - i.e how many calls made to an IVR and which options were selected Thanks
    • AnthonyH
    • Thread
    • digital receptionist ivr report statistics
    • Replies: 6
    • Forum: Server

  9. Wallboard Stats Reset After Update

    After upgrading to 15.5 Update 3 on 2018-02-09, all wallboard data was reset. Not a big deal for us, but wanted to report it to warn more call center like environments who use this data. I have our wallboard configured on a smart TV and resets every month. Today, after the update, those stats...

  10. Call Reports - (Hourly) Detailed Queue Statistics

    Is there any other way I can extract an hourly detailed queue statistics summary. No option for hourly.
  11. Manos Val

    How can find from which DID number I have received a call?

    I have 3CX 15.5. I have a Patton Analog FXO (4 FXO) gateway connected 3 PSTN (Analogue) lines. How can find from which DID number I have received a call? I need this information for statistic reasons.
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