system prompts

  1. System prompts are in German

    We're running 3CX Cloud Free with our sales team. Everything works well, but system prompts (like "number not reachable") are in German. This is unexpected given our system is set to English and we're based in Flanders, Belgium (Dutch-speaking). How can we change the system prompts to English...
    • VPJ
    • Thread
    • english language system prompts
    • Replies: 1
    • Forum: SMB

  2. Change system promps to spanish

    Hi, Im trying to change system prompts to spanish, I tried to download it from system prompts settings but its not working. I also tried to download and then reboot the system, but nothing changed. We have a Pro license and PBX version is 18.0 Thanks in advance.

  3. unanswered calls from clients get the 3cx System Prompts instead of carrier

    we are using 3cx hosted pro plan with YeaStar TG Gateway, 3cx registering the TG gateway as sip account trunk for each number. however everything running smoothly except when our agent is busy or no answer the client call gets forwarded to our 3cx system prompts instead of the sim provider...

  4. 3cx System Prompts

    HI everyone, First time on here. I have been in the Retail Sales Space for 10 years now and that's all i know. I am now head of Technical Support due to my abilities within Customer Support, but this is all new to me meaning everything to do with PBX's i never have to deal with it or come...
  5. Craig Fisher

    Can't upload new audio for copied System Prompts

    Running on debian using 15.5.0. I've successfully updated system prompts in the original Uk English Prompt Set using the Browse and then select a local file for upload. However if I copy the prompt set and use my own name using the 'Manage Prompt Sets' button - which I would have thought would...

  6. Removing "Bye" system message

    i want to remove or silence the "thankyou_goodbye.wav" response from the BYE system message and just replace it with silence, i have tried clicking on it and pressing browse and replacing this file with the Empty.wav file and nothing happens. can anyone else

  7. IVR Digital Receptionist Language

    Hi all, I'm new to 3CX and trying to set up our system. We're a bi-lingual office and we have set up different IVRs for different languages. In the IVR dialogue there is the Digital Receptionist Language option where one can choose the Language each entry is associated with, but nothing seems...
  8. cometmth

    Voicemail lost due to poor default prompts

    The default greeting message on voicemail boxes with the default English prompt sets, is confusing callers and causing lost messages. The message is as follows. "Record your message and press #, or press * to contact the operator." The part about pressing * to contact the operator is easy...

  9. Solved Cannot update default system prompts

    Hi, We want to change a system prompt, specifically, the PLSHOLD one with an empty audio file so practically, when a call is transferred from IVR to Queue, the caller doesn't get this prompt but we are not successful. From the System Prompts page in Settings, I copied the default system...

  10. Problem with System Prompts, voicemail and Digital assitant

    Hi I just installed a test version and enabled two Iphones as soft extensions. We have a static public IP, hence STUN is disabled in clients However, we are unable to hear systems prompts. The systems is working otherwise, I can make calls, audio is working. However, for now, there is no DNS...
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