updates

  1. Unable to upgrade to V18 Update 9B

    I have received emails from 3CX advising that I need to upgrade from V18 Update 9A to Update 9B The webpage at https://www.3cx.com/blog/news/ssl-certificate-update-2025/ provides instructions on how to achieve this update, but they do not work. When I visit the updates page on the management...

  2. Planning on upgrading from 18.0.7.312 - any gotchas?

    We are running a local windows VM for our hosted server that has been running great for quite some time. That being said, we're still running build 18.0.7.312 (Update 7 Final) from March. It's finally calm enough to update 3CX and I was just trying to do some CYA work before pulling the trigger...
  3. JamieLewisIBT

    Restrict access to updating the system at a Manager level

    Can you please restrict anyone other that system owner and system administrator with the ability to update any of the software?
    • JamieLewisIBT
    • Thread
    • console restrictions system owner updates upgrade
    • Replies: 0
    • Forum: Server

  4. Update not happening at scheduled time

    As you can see from the screenshot, an update was processed at 14:33 on Monday. This took the phone system offline for a couple of moments and disconnected live calls. As you can see, we are scheduled to have updates at night: I tried switching this from weekly on a Saturday, but it doesn't...
  5. jasonhille

    Solved Upgraded to v18, but v18.0.2.314 Web Client Update fails

    We upgrade all of our customer's 3CX to v18. One of our clients upgraded to v18 successfully and the PBX is operational, but the PBX reports that there is an update for the Web Client (see attached image). The web client install freezes the PBX and since it is an update, it stops all the...

  6. Server Update Restrictions

    I would like to get some restrictions on the server updates so that only the system administrator is able to do them. With the latest V18 Alpha update one of my customers has started the update thinking it would fix an issue that they are having and this has caused their system to go down. I...
    • SIP Connect
    • Thread
    • permissions restrictions updates
    • Replies: 0
    • Forum: Server

  7. Updating to 16.0.7.1078 fails

    I tried updating a client's on prem system from 16.0.6.655 to 16.0.7.1078 via the admin gui. The fail shows the following log: Hit:1 http://security.debian.org/debian-security jessie/updates InRelease Hit:2 http://downloads-global.3cx.com/downloads/debian buster-testing InRelease Hit:3...

  8. Unable to tick automatic update in web management portal

    Hi Guys, Having some trouble enabling automatic updates in the web management portal. I go to the updates page and tick the box in the top left that says "Automatically update 3cx" but it doesn't seem to do anything. I can manually install the updates from the management portal but cant seem to...

  9. Solved Firewall configuration: Which DNS names?

    Hello, I would like to very strictly confiure my firewall. Which DNS names does 3cx need to contact? Like updates.3cx.com, downloads.3cx.com or similar for update traffic and or other services? Wildcards are not possible (*.3cx.com). Thank you, Steffen Maier

  10. 3cx update vs fresh install & backup restore

    Hi, I have a 3CX install that has been updated from version 14 to 15 then from version 15 to 15.5. Don't recall now if any of those updates had been done from a fresh install and backup restore or not. For sure at least one of those updates has not been done from a fresh install because if I...

  11. Solved Error Updating 3CX from version 15.5.6354.2 to 15.5.8801.3

    Hi everyone, one of our PBX's are having an issue updating to the latest version Update.log: Reading package lists... Building dependency tree... Reading state information... Some packages could not be installed. This may mean that you have requested an impossible situation or if you are...

  12. Solved New Yealink Templates Not Downloading

    I tried downloading these updates last and this week...and they are still showing as needing to be downloaded. Any ideas on how to fix? Thanks, Brett

  13. Solved Yealink SIP-T58 Update Fail

    When I try to update the phone firmware for the Yealink T58 phone through the updates page, it takes about 5 minutes then fails with a message saying something like "Failed to connect to 3CX Update Server." Anyone else experiencing this issue?

  14. Solved Updates and Expired Maintenance

    We have a client that is getting the attached message on their 15.5 updates page. It is denying updates as if their maintenance is expired. See also attached, maintenance NOT expired.
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