v16

  1. V20 3CX NEW Windows app resizeable?

    Hi, I recently downloaded the V20 Windows app to replace the windows app from version 16. Is it possible to resize the dialer like the old one in version 16? Or is this coming in a future update? We also had multiple request coming from customers that they are unable to copy phone numbers from...
    • randyy
    • Thread
    • v16 v20 windows app
    • Replies: 5
    • Forum: Windows

  2. How to use 3cx windows app v16 with 3cx v20?

    Hello, I recently upgraded to version 20 and changed my PC within the same week. I'm unable to find a way to set up the old but reliable 3CX Phone for Windows version 16. The new softphone is proving to be quite challenging, especially with the manager panel which is not as good and chat now...
    • DSima
    • Thread
    • 3cxwindowsapp v16 v20
    • Replies: 4
    • Forum: Windows

  3. V16 discontinued

    Hello, i wanted to know what exactly will happen december 1 with our on premise v16 3CX installation. Will it stop working all together or will there only be problems with the renewal/activation of the licenses? Thank you in advance

  4. 3CX license change

    We switched vendors and upgraded last year from a perpetual license to annual and were given a free year. Our free year expires on Thursday this week, and we've purchased a new license key at a reduced SIM call level (Pro 64 VS 128). I am unable to activate the key on our existing installation...

  5. Solved Calling from remote to local pc using Windows Desktop App

    Hi, I was wondering if it's possible to use application in a remote session (RDP) to control a local application in order to receive calls. In the old application you used to be able to to select the other application in the device list. In the new version this is not present. There is only one...
  6. MikkelAnd

    Error in provisioning Yealink T46x phones - wrong timezone / location

    Hi, Having just provisioned 100+ Yealink T46 phones on a Debian 3CX 16 I started to receive a lot of calls all saying the time zone in the display was 1 hour behind. Thought it was a bit odd as my own Debian 3CX v18 and the same phone did not have that discrepancy. The timezone on the server...

  7. Bridge V16 / V18

    Hi everyone, we have multiple V16 3CX instances running which are connected using the bridge feature of 3CX. We would like to upgrade one of the instances to V18. Are there any complications with the bridge feature connecting V18 und V16 instances? Is there anything else to consider running...
  8. chance-wmt

    Solved Windows 3CX SBC "an error occured while attempting to create the directory"

    Windows 3CX SBC "an error occured while attempting to create the directory". This was with running the installer with and without Administrator rights! Anyone have any idea what this is, Windows Defender is not blocking this and both V16 and V18 are both displaying this behavior.
  9. StevenMDR

    Solved Messaging is broken on our machine

    We are running 3CX V16 U8 on a KVM with QEMU using Sea bios. We've been running stable for months, but now Everything except the Messaging section in the management console is working. When I click on the Messaging section of 3CX-MC the web-socket connection to "/notifications" stalls for about...
    • StevenMDR
    • Thread
    • 3cx sms browser facebook kvm management console messaging qemu v16
    • Replies: 13
    • Forum: Phone System / PBX
  10. Michael Menor

    Caller ID does not show up in iOS app, but it shows in Android app

    Within the Voicemail section of the iOS app, it does not display the caller ID name, but it does show it in other places of the app. The Android app does not have this issue with the voicemail section. Running version 16.0.9 Has anyone else experienced this? iOS Android
    • Michael Menor
    • Thread
    • android caller id ios v16
    • Replies: 6
    • Forum: iOS
  11. twindscheif

    Solved 3CX V16 - TLS SIP Trunk - No Wildcard-Support?!

    Hi there, i'm trying to change my current SIP-Trunk to use TLS + SRTP. Currently after change the registration fails immediately. My SIP-Provider told me that he cannot see my registration request. The Event-Log of 3CX states: 503 Certificate Validation Failure. I already retrieved the...

  12. iOS won't pickup a call

    Issue/Symptoms: Unable to pick up an external call on iOS. An internal extension calling my extension does work. I get the push notification and go to answer it and I'm left with 3cx app open and ready to make a phone call. My desk phone and web app keep ringing. What changed: I updated...
    • Andy Johnson
    • Thread
    • ios pickup raspberripi update v16
    • Replies: 5
    • Forum: iOS
  13. Michael Menor

    Questions about v15.5 SP6 and upgrading to v16

    We've got several PBXs still on v15.5 SP6. Over a dozen of them are for a single client and are running 4SC Standard. I think v16 was released around early 2018, and with that the "Bridging" feature was no longer available on the Standard license and only available in Pro and Enterprise. That...

  14. Problem with switchboard on v16

    Hello everybody, We have a problem with the switchboard on v16, when a call is transferred the switchboard empty the fields and the queue manager can't follow the call, someone had or have this problem too? Thanks
  15. Michael Menor

    Direct SIP (STUN) phone randomly loses registration

    We have one extension with the "Direct SIP (STUN - remote)" provisioning method. The phone is a Grandstream GXP-2140. From time to time the phone will go "unregistered" and the only resolution is to perform the following: In 3CX Mgmt Console, edit the Phone Provisioning settings Change the...
    • Michael Menor
    • Thread
    • direct sip grandstream grandstream 2130 rps request error stun stun remote v16 v16 sp3
    • Replies: 11
    • Forum: Phone System / PBX

  16. v16 - Custom SMTP Server stop working

    After upgrade to v16 notifications stop working. When I check SMTP server configuration and run a TEST show the message "Incorrect authentication data". I confirmed the SMTP server, login, password and port but the message is generic. Any idea? Anything changed int this configuration? 3CX SMTP...

  17. 3CX Server, no update v16 available

    Dear Community, Since v16 was release, my 3CX Pro server doesn't show any update. Here versions of soft and others informations: VERSION Version 15.5.15502.6 MYPHONEVERSION 3CXPhone Version 15.5.12227.5 DOWNLOADS_URL URL to downloads for this version...

  18. VM Greetings missing after backup / restore

    Did a full backup selecting all options (including recordings) from version 15.5 and restored to version 16 on a new instance. I am not finding that any of our vm greetings were carried over. Upon first launching 3cx console, I saw a blurb about recordings needing to be converted which I did...

  19. Create ticket during the call

    Hey Guys, I integrated 3cx v16 with freshdesk, and noticed that the tickets are created after the calls are finished. Is it possible to create the ticket during the call ? Is it possible to open the contact page for outgoing calls? Thank you. Eric
    • ericvins
    • Thread
    • crm freshdesk v16
    • Replies: 3
    • Forum: Other

  20. Exchange 2013 contacts sync fails

    Hi, I'm trying to get Exchange 2013 contacts syncing to our 3CX v16 system. I've created the impersonation account, and conafigured Exchange under the Contacts area but nothing is happening. I'm currently testing this only for my user account just so I don't break anything for the rest of the...
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