v16

  1. iOS app problems with hearing the call

    Hello All, We have sometimes problems with our iOS app. Some of our employees do not always get the notification when someone calls. I have the feeling that the app eventually closes in the background. Does any of you know the problem? Cheers, Flavio
    • meyerf
    • Thread
    • call ios v16
    • Replies: 2
    • Forum: iOS

  2. 3CX Call Recording Restrictions

    Currently we have a PRO license and we noticed some recordings did not match the length of the call. I noticed that from the Windows client agents can disable recordings or enable recordings, which I thought was an ENT license feature. How can I ensure that agents cannot disable call recordings...
  3. Audrey

    Implemented Search with company name for V16 Android app

    We found that after upgrading Android app to V16, it is unavailable to search with company name. While for V15 Android app, it works. And the latest ios app also works. Is it a bug of V16 Androif app? When can this issue be resolved? Will wait for your reply. Thanks in advance ! Thanks &...
    • Audrey
    • Thread
    • android app v16
    • Replies: 1
    • Forum: Server

  4. Yealink T-58 & Webclient

    Hi There, I know this is probably a fringe problem, but I was curious if anyone else had experienced something similar, or knows of a work around. We performed the recent update to the newest version of 16, and it changed some of the look and features of the web client. This is great for...

  5. Solved Intercom does not work on some phones

    I have a PBX with 60+ extension. All of the phones are set up in stun mode. The operator answers all calls that come in and forwards them to the appropriate ext. She likes to intercom into an office and tells the person that they have a call parked. The problem that I am running into is that...

  6. Solved v16 - Editing of Extension is not Allowed

    I'm a bit stuck on this one so figured I'd reach out to the community. Ever since an upgrade from v15.5 to v16, one of our customers has been unable to see a particular extension in the management portal. The extension still appears in the "Phones" tab, however, when double-clicking to edit the...
    • NZ_Jayson
    • Thread
    • edit editing error group invisible management permissions portal v16
    • Replies: 2
    • Forum: Phone System / PBX

  7. No Caller ID on Outbound Calls

    I'm having trouble with getting Caller ID to show up on outbound calls. Inbound Caller ID works great, Outbound calls can be made just show up as either "Unknown" or "No Caller ID" I have tried a variety of changes to settings in both Flowroute SIP Trunk settings as well as in 3CX...

  8. Cannot Unpark - Shared Park "Not Found"

    I can park calls using a Shared Park BLF, but I cannot unpark them. The phone displays "Not Found". This is over an SBC. Phone: Yealink T29G Phone Firmware: 46.83.0.55 46.83.0.60 3CX Version: 16.0.1581 Edit: Updating to the latest Yealink Firmware did not resolve the issue.

  9. Issues importing cal recordings from V15.5 to V16

    Hi All, I hope some of you can help with this very unusual issue. At this moment we are running a V15.5 server on our local network with a bout 1TB of call recordings ( yes we call so much). These recordings are being stored on a NAS and then get uploaded to S3 bucket for archiving...

  10. Delete Call Queues from Standard License

    Call queues are no longer available in the Standard License, which is okay for me because Ring Groups meet my needs. The problem is that I had call queues setup prior to the automatic upgrade to v16. I would like to delete these queues but I don't want to upgrade to the pro version just to...

  11. v16 Firewall in Dashboard

    I haven't had time to run the firewall checker during business hours, yet, but I checked the port list and it still showed v14 and v15. Is there a different list for v16? It shows a red exclamation icon in my dashboard since upgrading from v15.5SP6 to v16 last night. So far things are fine...
  12. rjamesm2884

    Solved Debian 8 on Azure? V16?

    We are currently running Debian 8 on Azure with Azure Site Recovery. We can't upgrade to Debian version 9 because it's currently not supported for Azure Site Recovery. Is V16 not supported on Debian 8?

  13. Solved 3CX V16 QUEUES

    Hey Guys Not sure if this has already been answered but we were on 3cx standard 16. Once the update was done we have been upgraded to 16 pro. However while being on 16 pro i can no longer see queues despite being on pro which should have queues? Thank you!

  14. Answer mute Click2Talk - 3CX v16

    Good afternoon, I'm testing on my site the WordPress plugin v1.0.1 through PABX 3CX v16.0.1.77. I configured it according to the procedure and the chat is working very well. But when I activate the call and video I do not succeed. The call and the video come to start, in the WebRTC site requests...
    • plugtools
    • Thread
    • chat click2talk v16 webrtc wordpress
    • Replies: 1
    • Forum: Web Client
  15. Tuman007

    3CX FreshSales CRM

    I have successfully setup freshsales CRM in 3CX v16 and tested with a number. When an incoming call, a contact is created in 3CX and a lead card is opened in CRM. When I converted a lead to a contact in CRM,then the next time I call, when I open a lead card, I get an error 404, it cannot find...
    • Tuman007
    • Thread
    • crm freshsales integration v16
    • Replies: 1
    • Forum: Other

  16. 3CX V16 Alpha 2 integration with vTiger

    Hi all We have V16 latest alpha installed and running with the vTiger server integration configured. On incoming calls we can get contact/company information displayed in the web or app interfaces but whenever we try and allow auto-pop of the CRM record we receive the error "Illegal request"...

  17. Webphone Integration

    Hello everybody, in a different thread I read something about the ability to integrate a (webbased?) softphone in 3CX v16 (for details just have a look here: https://www.3cx.com/community/threads/connectio-to-3cx-webrtc-with-javascript.60309/) Is this feature already available for testing...

  18. V16 Alpha 2

    Issues occurring after upgrade Version: Free OS: Linux SIP Trunks (SIP Trunk or Gateways) Not listed in SIP Trunks screen. Click the Add button for either the information is populated with the missing trunks. Add them again and now the dashboard shows double the Trunks Up. I only...

  19. Allow Users to set Voicemail to Email Options in Web Client

    It is great that users can update BLF keys in version 16 from the web client instead of going to the management Console. Please Add the options in the Voicemail tab that is located in the Management console under the Web Client Voicemail Lanauage Pin Number Read date/time Email Options - No...
    • Sean Fichera
    • Thread
    • email options for users v16 voicemail to email
    • Replies: 4
    • Forum: Server

  20. 3CX/SalesForce Integration Clarification

    From reading previous threads on the topic, it is clear that the client-side version of the SalesForce plugin has been deprecated and is no longer supported. It is also clear that while the server-side plugin does not have the same functionality as the client-side, this functionality can be...
    • ih303
    • Thread
    • integration salesforce v16
    • Replies: 1
    • Forum: Salesforce
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