v20 admin

  1. Svanur

    Log in/out of specific queues

    Hi! We’re experiencing a usability issue with queue login management in the PWA. Agents who log out of queues must manually rejoin each one, as there’s no “log in to all queues” option. This happens frequently, and we’re spending a significant amount of time just getting users back into the...

  2. “Log in to all queues” option

    Hi there 3CXers! We’re running into a usability issue with queue login management in the 3CX PWA and wanted to ask if this is possible today, or if it could be considered as a feature request. Currently, when agents log out of a specific queue through the panel, they later need to manually log...

  3. Phone management options greyed out after editing custom Yealink template — safe recovery question

    Hello, We are running a self-hosted 3CX system and all Yealink T4x phones use a custom provisioning template (yealinkt4x_custom.ph.xml). While testing, I made a very minor change to the template (changed the label of Line Key 5 from "Park 2" to "TEST") and saved the template. Immediately...
  4. Svanur

    User interface

    Hi 3CX mates! I was hoping to see an update to the management console, mostly regarding the view, only visible are the following -> User-Email-Extention-Department-Dids-Iphone..... No Mobile... Seeing mobile is often really helpful, We've got lot's of customers, so trying to find the customer...
    • Svanur
    • Thread
    • user interface users v20 admin
    • Replies: 2
    • Forum: Web Client

  5. Locked out my 3CX admin console V20

    Hi I am currently locked out of one of my clients phone system. i was logged in the other day with the extension which had full admin access, i went to reset the password on the account, it then kicked me out and i never received the password reset email? i am now locked out. I have read...

  6. Mobile Forwarding.

    Hi I have the following setup for this site Incoming calls go to a RING GROUP, then after 14 seconds forwarded to a user which sends the call straight to a Mobile number. This worked on v18 but after the upgrade to v20 it will not work, I have tested this on another v20 setup and it works...

  7. V20 Going Forward - Best Practice for Staging Environment to Test Updated Versions

    Hello, Our current protocol for updating 3CX versions is to bring up a staging system with it's own license and FQDN to which we restore a backup of the target production system minus the license and FQDN. We then register test deskphones, apps, etc. and fully QA. This allows us to create a...

  8. Will uploading a new Provider Template in an active 3CX V20 pbx effect the current SIP Trunks?

    Since upgrading to V20 from V18, inbound Caller ID is no longer working. We believe to have found a resolution by editing an XML file and uploading it to the PBX. I have the file ready to upload, I just worry that if I upload the file that it will "break" the current in use SIP Trunks that are...
    • Greg.Lamm
    • Thread
    • #sip-trunks v20 admin
    • Replies: 5
    • Forum: US
  9. nettcom.augusto

    Import csv with extensions web password v20

    Hello everyone! After the update to v20 Update 3 (Build 786 Beta), the column for the extension web password was missing. How should I proceed if we have a client with 3000 extensions, for example? Which user generates the password? This is very delicate! We always generate the password and...

  10. V20 custom phone templates + Call flow app + Sip trunk admin

    Hello ! I have just installed the V20 and I cannot find many options. I am worried that I cannot find the menu for the custom templates as well as the call flow apps or SIP trunk config. I am logged as the old admin extension and see the admin icon on the new interface. Where can I find all...

  11. Recycling DIDs in v20

    Hi everyone, With the removal of Inbound Routing control in v20, I seem to be missing a step with how to reset the default call handling on DIDs after I delete an extension. After an extension is deleted, it appears that the DID goes into some middle-state between unused and assigned. The DID...

  12. can't logon v20 system owner account after upgrade

    I attempted the upgrade from v18 to v20 on my self-hosted 4sc free on vultr. The upgrade installed debian version 11, then failed and would not allow to try the upgrade again because debian is now version 11 and not 10 or 12. I shutdown my v18 host and created a new host using the v20 3cx...
  13. Anthony - Sedcom

    V20 System Admins unable to see other System Admins

    I've had a client self update to V20 and have run into an issue the client has raised They have a few system admins but have found they cant see each other in the admin portal under users The system Owner can see everyone but system admins can only see from below them not any one on there...

  14. FXS devices status after V20 Upgrade

    I have successfully upgraded to V20 (On-Premise). Since this upgrade, all my FXS devices (GrandStream HT818 & GDS-3710) seem to work perfectly but show a red status. Is this normal behavior? How can I fix this?

  15. recovering system owner passwords if reset fails v20

    Can I reset an extension's from the Linux CLI/set system owner? We have the root credentials documented but the system owner user was terminated from the organization and can't access their email to reset passwords.

  16. Solved Call Queue Panel Issue

    Hi Everyone, I've upgraded our 3cx last weekend from v18 to v20 and used the backup I created to restore my configurations, extensions, trunks, etc... This is hosted by the way in Digital Ocean. We noticed that the Queue panel is not working properly where if agent 1 park a call, and agent 2...
  17. Rick-Arcus-IT

    V20 Dep. Admin can't select SBC when adding phone

    Hello, We gave one of our end users some extra rights, Department Admin. This company is using an SBC. When this admin creates a new user and wants to add a phone to that user, he can't select the 'Connect via SBC/Router phone' option, only the Local LAN option. Does this have something to do...
  18. WCN_K

    Solved v20 - Finding Used MAC

    Update - Resolution below, but basically searching MAC in Users was put back in with v20 Update 1. Recently upgraded to v20 and am running in to an issue. Before when adding a phone's MAC that was already used on another extension it would show which extension was using it. Alternatively, you...

  19. 3CX 20 Changes - UI aside, Lots of bad changes

    removal of the admin account and linking the admin console to a phone extension. This isn't a good choice. I administer the system I don't use it. now I have to have an active extension as an admin. this made sense 20 years ago with physical phones. it makes no sense now via a publicly exposed...
  20. Elijah Metherd

    Update Extensions using .CSV error V20

    Good Day, I'm trying to bulk update extensions using a CVS file and I keep getting an error that states the extension already exists. Version 20.0 Update 0 (Build 1620 Release). I've tried removing empty columns, but nothing seems to work.
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