v20

  1. V20 w/Patton SN4141FXO configuration not working

    Have a new instance of V20 on a local machine and a Patton SN4141FXO. 3 POTS lines coming in and 3CX all setup. The problem is with getting the SN4141 working and registered properly. Have followed the few recommendations of setting up the 4141 as a new Generic Gateway which the manual...

  2. V20 & Users Passwords/Emails

    Hello all, We have deployed a lab environment before moving from V18 to V20 and first thing is we noticed that i cannot set a user's password like V18, is there a workaround ? because our users is local users with no emails and we were setting the passwords for them and now that option is gone...

  3. 3CX App cannot reach the Internet while the Linux Kernel can

    So this is a strange one so brace yourselves. We have completed the installation of 3cx on a compatible box ( with sufficient storage , memory and cpu resources ). The installation seemed to be fine at first and then , we noticed that when navigating on the system tab and tried to refresh the...
  4. Simsyn_Support

    Missing Call Log Time Filter in 3CX V20

    Looking for a clarification regarding a feature that appears to be missing in 3CX Version 20. In Version 18, we were able to filter call logs based on a specific time range (e.g., between 10:00 AM and 12:00 PM), which was extremely helpful for the daily operations. However, after upgrading to...

  5. v20 Call Reports

    In v18, I can create a report showing the total number of missing calls in a week by selecting "ALL" the Call Queues we have and then "Only Unanswered" on the filter. In v20, it seems like I can only do a report on one CQ at a time. Am I missing something? Is there a way to select multiple CQs...
    • cpe90
    • Thread
    • call log call reports inbound calls only unanswered reporting v20
    • Replies: 4
    • Forum: SMB
  6. NickKulkarni

    PWA in Edge on 3CX v20 locally hosted

    Version 20.0 Update 5 (Build 551 Release) Install TypeOn Premise We are seeing Edge repeatedly refreshing the PWA screen during the day. if you are on a call when this happens the call drops. Has anyone else experienced this and how do we get round it if you have found a solution.
  7. fabiomcaldeira

    Issue with Bridges

    Hi guys Reaching out to see if anyone can provide me with some guidance or is experiencing the same issues as me with bridges on V20. Before we begin...........background about the setup Currently I am self hosting in our datacentre. Currently all running on one host. All VMs have their own...

  8. Possible Bug - Holidays

    As with many people on the forums lately, ran into an issue with the usage of the new way of handling holidays in v20. Have had other instances work just fine, add the script, go to departments, add the holiday and the audio file, test and works. Until last week, set it up for a customer, 5...

  9. Include intro prompt in recordings

    Hi everyone, I have the following setup: - digital receptionist with intro prompt, 1 sec timeout, transfer to queue - queue with agents that can login/login the queue - recording on all external calls enabled The default behaviour is that the recording starts when the call is answered by one...

  10. 3CX v20 no longer showing call history to extensions

    Hey, One of our customers reported that their 3CX client is no longer showing new calls in the extensions call history. This seems to be the case for the web client, 3CX Store App as well as the android app. We've upgraded the 3CX to v20 about a week ago and the issue has been noticed...

  11. v20 role questions

    Can you have multiple users with "Department Administrator" or "Manager" role? If you can, is it expected that all users with the abovementioned role will disappear from Admin/Users? This is the scenario. We have Department A, which consists of users John and Dan. I needed John and Dan to be...

  12. 535: 5.7.0 Denied On 3cx SMTP Server

    Yesterday around 10:30am EST our 3CX server started failing to send VM emails to our users using the 3CX SMTP Server. We are getting the error 535: 5.7.0 Denied in the logs. I was able to switch over to a custom SMTP setup and the emails for VMs began to work again. We have not changed our IP on...

  13. 3cx V20 API

    Hi Guys, We are busy testing the XAPI for 3cx v20. The function we want to use is the /Users/Pbx.MakeCall. When we look at the swagger doc it shows the following will return. Note the "Result" { "FinalStatus": "string", "Reason": "string", "ReasonText": "string"...

  14. V20 3CX NEW Windows app resizeable?

    Hi, I recently downloaded the V20 Windows app to replace the windows app from version 16. Is it possible to resize the dialer like the old one in version 16? Or is this coming in a future update? We also had multiple request coming from customers that they are unable to copy phone numbers from...
    • randyy
    • Thread
    • v16 v20 windows app
    • Replies: 5
    • Forum: Windows

  15. v20 Multi Tenant - Multi Manager Management

    We are getting into the nuts and bolts and features of the new v20 w/ Multi Tenant and it's quite amazing and helpful. One issue we're noticing is that if we have a user multiple departments with a department administrator or manager role, they lose access to the administrator management. Once...

  16. Appears IP is Blacklisted but not showing

    I’ve run into a branch IP being blacklisted (is my guess) even though the IP has a rule to 'Allow' under IP Blacklist. People received a Disconnected message on Window App or there Webclient screen was black. People had no issues access other websites. I cannot locate in the event log or...

  17. V20 - Connection Issues - Stun - Remote Sites and Users

    We manage loads of 3CX tennants, The move to V20 we have tried to embrace. But we seem to always get stuck with the same problem. This is the lack of connectivity options for remote workers and remote sites. So it would seem we need a router phone or an SBC at every site. So huge expense...
    • MarkyMark69
    • Thread
    • remote users stun v20 wifi
    • Replies: 24
    • Forum: Fanvil

  18. New User "Not Registered" when using Web Client only in V20

    Hi, I see there has already been a discussion about this in another post, but that post is no longer open to replies. The issue that I'm seeing has only started occuring since we upgraded from V18 to V20, and is detailed in this particular reply here. However, we are running V20U4 and are...

  19. CRM Contacts on desk phones

    Feel like I'm missing something obvious, but I can't seem to figure it out.... We have a CRM connection in our 3CX. If a call comes in the name will show on 3CX apps. My problem is that when the link was first setup if a caller called a call flow (fairly simple one - play a couple of messages...
    • SamSam
    • Thread
    • crm contacts ip phones v20
    • Replies: 0
    • Forum: Other

  20. V20: Timeline for Restoration of V18 Features

    Hello 3CX Team and happy 2025!! Now that v18 is EOS, is there an estimated timeline for the restoration of the below v18 features not yet available in V20? Please excuse me if the timeline has already been posted. We have 3rd party systems in place to address all of these so this is not mission...
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