voice mail

  1. Solved Ring Group

    I have a client with an 8 concurrent call license. He has 15 extensions and he wants 11 of them to ring when a call comes in. When the call isn't answered it should go to voice mail. Unfortunately it doesn't go to voice mail when it isn't answered. When I reduce the number of extensions in...

  2. Solved Callers who transfer out of Voicemail or other menus will be forwarded here

    the option "Callers who transfer out of Voicemail or other menus will be forwarded here" in the settings > pbx area only gives me a choice of extensions. is it possible for callers whom elect to exit menus or voicemail to be transferred to a ring group instead of a single extension? thanks shawn

  3. Voicemail Issues

    Hello there, We are reseller for 3CX, and one of our clients has an issue with their voicemails. They only use handsets (no softphones/mobiles). And on few of their handsets it keeps showing 1 unread Voicemail, even though there is none. I have gone into the 3CX Data folder and can see no...
  4. dlaborde002

    Vmail attachment not displaying relevant called ID info

    Our receptionists just got new Yealink T46S IPphones and they have worked phenomenally. The only issue we are having is that whenever someone leaves a voicemail, the VMail attachment does not display any information regarding the Caller ID of the caller. Instead, it shows the information of the...
  5. big.LITTLE

    Solved 3CX Voicemail read caller ID

    If I remember correctly, when a VM is left, it used to save a phone number along with the message- The phone number would be read out in an automated voice. How can I enable this feature? Any input would be appreciated.
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