voice mail

  1. Leo_B

    Digital Receptionist and "VMail replaced" problem

    Hello y'all, I need help figuring out one issue. In 3CX version 20.0 Update 5, I’ve configured an IVR/Digital Receptionist, and during troubleshooting I discovered that when trying to leave a voicemail, the system, for some unknown reason, switches from the IVR-defined extension to the...

  2. Solved Holiday Voicemail

    Hello everyone. Have a few customers that will be closed for Thanksgiving and they want to setup a holiday schedule that sends calls to a voice mailbox with a recording for Thanksgiving. We went into Settings->Language and Office Hours and configured a holiday there and in the dropdown menu on...

  3. Outgoing Call From Voicemail

    Hi, Is there any way to enable outgoing calls from VM in Startup Pro?
    • Scott EIT
    • Thread
    • startup pro voice mail
    • Replies: 2
    • Forum: SMB

  4. MAXVOICEMAILDURATION=28800 (8 hours) but voice mail records only 2h 59m

    Hello. Is there solution to write long voice mails? We want use extension voice mail like "tape recorder" in our conference rooms.

  5. Voicemail default recording "Press *"

    I wanted to change the default voicemail prompt but if can't in StartUP can "press * to contact the operator" be set up to actually do something? The way it is now if the caller presses "*" it says "to save recording ..." it is a prompt with no meaning or practical purpose.
    • frs10
    • Thread
    • voice mail
    • Replies: 1
    • Forum: SMB

  6. Voicemail Duration

    Good Day Folks, We have multiple 3CX instances hosted in AWS, we are trying to increase the Voicemail Duration but not able to find "MAXVOICEMAILDURATION" option under settings--> parameters to change it there. Am I doing something wrong? Any help is appreciated!
  7. rbergthold

    SIP, SMS, and VM Transcription bundle?

    hi all. does anybody know of a "on stop shop" where we can order SIP Trunks, VM transcription, and SMS TEXT and have it all bundled together for our end clients?

  8. Queue activate voice mail without reason

    Hi, I have a 3xc system with an issue. There is a queue with 2 persons. After 30s the call goes to an other queue. For some reason the call goes sometimes to a vmail from one of this users. "voicemail disabled for this extension" The vmail from this user is not enabled en no forwarding rule...

  9. Solved Wrong time stamp on VMs sent to email

    Hello, Several of our users have VM enabled with the email option "Send as attachment and delete from mbox" set. Recently, I noticed that the body of the email for these messages which includes the caller's name/number and date is all correct EXCEPT the time is 5 hours ahead of what the server...

  10. Is there any APIs available which is used for syncing Voice mails from 3CX to CRM

    Hi All, I want to sync all the Voice mails and their audio content to my CRM. Is there any API available in 3CX which provides functionality to synchronize Voice mail and their attachments of audio content to CRM? Thanks
    • andrewbirrell
    • Thread
    • crm integration crm voicemail management voice mail voicemail attachment voicemail notifications
    • Replies: 3
    • Forum: Other

  11. contacts and voicemail put in sub menu in v18 web client

    I recently received the v18 update. Now with the web client, the contacts and voicemail buttons are placed under a '...' sub menu. These are my two most used features with the web client. It's a desktop web client, there is lots of screen space. Placing them in a sub menu did not make space...
    • korazy
    • Thread
    • contact voice mail web client
    • Replies: 2
    • Forum: Web Client

  12. Voice mail is busy

    whenever we are trying to connect to the voice mail ,it is saying busy so please help me ,it is happening with all our extension

  13. Solved new Fanvil X7C - no voicemail sound

    HI all, I am running a 3CX TestPBX on Windows 10 - Standard Licence 16.07 - Sip Trunk from easybell.de - firewall Check passed I provisioned the phone and everything was working as exprected. Then I tried to setup the voicemail, for this ext. - I can call the 99 but I don't hear any...

  14. Callflow with Call to external number

    Hello, I am having problems configuring a call flow to do what I want it to. We have a customer who needs to be notified if a new voicemail is left on a specific number. Initially I had planned on creating a callflow where the voicemail is sent to a specific email which is checked regularly...
  15. boogsalmighty

    Getting to input DTMF keys when caller is still in call queue

    Hi guys, I was wondering if I could get advice on this call flow I'm currently working on. A client calls into one of our DIDs Client gets sent to an IVR and gets prompted for a number to press Let's say client presses 1 for Accounts, client gets sent to another IVR for which department under...
  16. TPR3CX

    Best practice procedure for assigning existing extension to new user?

    Greetings, I was wondering what the best practice procedure is for assigning an existing extension to a new user. For the most part, it's pretty straightforward. I change the first name, last name, email address, and webmeeting name. However I don't know how to reset the voice mailbox back...

  17. Call forwarding and voicemail

    Hi All, I'm going to create extensions for new staff here at my school. Most of the staff has not a phone .So what we do is , we create an extension and forward it to the department extension. However, if someone send a voice mail to one of those user (who has not got an actual phone but an...
  18. thames

    Voicemail to Email Setup

    Hi Folks Every time I set up a 3CX PBX I've always created a standard extension (usually the Operator or first one I create) and then it simply becomes the default voicemail extension, with everything set to "go to voicemail". I have just noticed with 15.5 that there is a specific setup under...

  19. Actions whilst on hold

    Hi all, is there a way to allow callers to take actions whilst they are on hold? For example to go back to another extension or go directly to voice mail? M

  20. Avoid voicemail

    So telemarketers want to connect directly to someone's voicemail to leave a message, I want to do the exact opposite but is there a way? My desire is when I call someone not to be connected to their voicemail even if they have their phone off or are out of coverage. There are 2 reasons for...
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom