Hi there 3CXers!
We’re running into a usability issue with queue login management in the 3CX PWA and wanted to ask if this is possible today, or if it could be considered as a feature request.
Currently, when agents log out of a specific queue through the panel, they later need to manually log back into each individual queue. There doesn’t appear to be an option to simply “Log in to all queues” again. For one of our larger customers this is becoming a real operational issue. Their agents frequently change queue availability, and having to log into queues one by one is both time-consuming and prone to mistakes.
At the moment it almost feels like a game of whack-a-mole, clicking into each queue in the panel just to get agents back where they should be.
What we would like to see:
A simple “Log in to all queues” option in the PWA queue panel so agents can quickly restore their queue participation with one click.
So!
Is there already a way to do this in the PWA client that we may have overlooked?
If not, could this be considered as a feature request?
Thanks in advance.
We’re running into a usability issue with queue login management in the 3CX PWA and wanted to ask if this is possible today, or if it could be considered as a feature request.
Currently, when agents log out of a specific queue through the panel, they later need to manually log back into each individual queue. There doesn’t appear to be an option to simply “Log in to all queues” again. For one of our larger customers this is becoming a real operational issue. Their agents frequently change queue availability, and having to log into queues one by one is both time-consuming and prone to mistakes.
At the moment it almost feels like a game of whack-a-mole, clicking into each queue in the panel just to get agents back where they should be.
What we would like to see:
A simple “Log in to all queues” option in the PWA queue panel so agents can quickly restore their queue participation with one click.
So!
Is there already a way to do this in the PWA client that we may have overlooked?
If not, could this be considered as a feature request?
Thanks in advance.
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