1 ring and nothing else

[SCI]

Hi All, I have a client that is calling ext to ext and the phones only ring once. Is that a setting somewhere?

 

[cobaltit]

What happens after the one ring? The activity log will tell you why but I'd check the forwarding profile.

 

[SCI]

After the ring on the phone the mobile will still ring and the app will still show call coming in. forward stuff is default.

 

[cobaltit]

Well I guess you need to look at the activity log as it will tell you why.

 

[leejor]

Is it just the ringback tone you are not hearing (after the first one)? Is the mobile App able to answer the call? Is there two way voice? Does this happen only when calling a 3CX App? Only on that one phone, or to others? From one caller, or other originators?

 

[DSXVOICE]

We see this happen a lot when a cell phone is in the loop, but is out of coverage. The call is instantly picked up by the cell and goes to VM - hence one ring and the call is "gone". If this is the problem, you can use Rebound.