Solved *2 call pickup

[kurt5132081]

Hi Guys

i would like to know if there is a way to limit this to a specific group of extensions.

I have a v15 server running the latest service pack and extensions broken down into multiple groups per department, however when users dial *2 (which they are used to doing from an older system which was replaced) they pickup a call from a different department.

Hence the question is it possible to limit call pickups to group members?

 

[Saqqara]

You have to group your extensions into groups -

https://www.3cx.com/docs/manual/pbx-extension-management/
https://www.3cx.com/3cxacademy/videos/intermediate/

 

[kurt5132081]

You have to group your extensions into groups -

https://www.3cx.com/docs/manual/pbx-extension-management/
https://www.3cx.com/3cxacademy/videos/intermediate/

Hi @Saqqara

The extensions have been grouped already

 

[Saqqara]

Check the phones are not a member of the default group if you have created new groups - phones can be members of more than one group

Management Console - Groups

 

[Saqqara]

Also check Settings -> PABX Settings - Limit Call Pickup to calls received in their extension group

This should be ticked

 

[kurt5132081]

None of the ext belong to more than one group.

there are not global rights enabled on groups either

 

[kurt5132081]

Also check Settings -> PABX Settings - Limit Call Pickup to calls received in their extension group

This should be ticked

BINGO!!!

missed this, thank you!!!!

 

[YiannisH_3CX]

Glad to see the issue has been resolved.