Solved 2 calls stuck

[Jake Colvin]

Good afternoon,
We currently have 2 calls "stuck" in our PBX. I tried to disconnect them through the Admin Console, but when clicking the "X" to close the connection, they will not disconnect.

This has happened before, and normally we will reboot the whole box that the PBX runs on. Is there an easier way? The reason I ask is because obviously I do not want to do this during production hours and the way our system is set up, I cannot reboot the PBX box remotely as I will not be onsite to do this later tonight.

Would restarting the nginx service accomplish this task? Or should I go ahead and restart all of the services?

 

[Blake Carter]

I would assume restarting the database service from within the dashboard would accomplish the same thing. That is what I prefer to do than rebooting the entire system.

 

[Jake Colvin]

Thanks Blake. I'll give that a shot.

 

[Jake Colvin]

Just to review, these are the two calls in question:



Clicking the "X" did not disconnect the calls.

So, restarting the Database Server service will accomplish this?

 

[Blake Carter]

In my experience it dumps all active calls when you restart that service. It will actually take the calls down for 30-45 seconds will it restarts the services. IMO its quicker and less noticeable than rebooting a box.

 

[Jake Colvin]

Awesome. Thanks!

 

[Jake Colvin]

This fixed the issue.

Please make this threat as solved, admins!