Solved 2 Different Companies sharing 1 phone - How to setup properly and effectively?

[Matt Nelson]

Scenario:

I have 2 different companies working off my 3CX system.

1) Local Computer Repair Company
2) Nationwide Computer Repair Company

How on earth can I setup my Yealink VP530 and my android & IOS soft phones to not only indicate to the phones user which company is receiving a call, but also show the correct outbound caller ID of the respective company?

I am new to this system, and I have done some digging on the subject (which only leaves me scratching my head!)... but if someone could give me the best and *SIMPLEST* solution to this problem I would really appreciate it! Thank you!

 

[Evolute IT]

@Matt Nelson As @cobaltit said, it depends on your provider. The best thing is to use the format required by your provider. This way, it doesn't need any manipulation.

It's true that in Canada we can pass the name, though I prefer to set the outbound number and set the name in the trunk parameters. This way, a business can have multiple DIDs for direct-line and such.

 

[YiannisH_3CX]

Glad to see the issue has been resolved,