3CX and Unigy360

[Yiannos Ioannou]

Hello Guys

Did you ever tried to integrate a Service called Unigy360 with 3CX ?

What they do is they using their app ( windows ) which is connected to their SBC servers and when a call is made from the app they send an Invite to the PBX so the call shall be route throught the PBX to outbound

In my case the call is reach the PBX but no outcall and here is the log

01/21/2019 4:07:56 PM - [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:

Invite-UNK Recv Req INVITE from 195.189.12.13:5060 tid=ac412277395 [email protected]:

INVITE sip:[email protected] SIP/2.0

Via: SIP/2.0/UDP 195.189.12.13:5060;branch=z9hG4bKac412277395

Max-Forwards: 68

Contact: <sip:[email protected]:5060;wlsscid=6aa6b97cdedafbd6;sipappsessionid=app-q05jk71l9kee>;isfocus

To: <sip:[email protected]>

From: <sip:[email protected]>;tag=1c95630980

Call-ID: [email protected]

CSeq: 1 INVITE

Session-Expires: 1800;refresher=uac

Min-SE: 180

Allow: INVITE, ACK, CANCEL, BYE, UPDATE, INFO, REFER, OPTIONS, REGISTER, PUBLISH

Supported: X-cisco-srtp-fallback, timer

User-Agent: Mediant VE SBC/v.7.20A.158.009

Privacy: none

P-Asserted-Identity: "client37 test1" <sip:[email protected]>

Remote-Party-ID: "client37 test1" <sip:[email protected]>

X-IPC-Connection-ID: Conn_14_10.219.30.126_1548079676127

Content-Length: 0

Please help if you have any idea

 

[cobaltit]

Never used it but it sounds like you'd have to start by adding a generic sip trunk and then configuring it to accept the calls from them. IP authenticated is the way to go for that and then you'd have to figure out how to take the number and route it out your current dialtone....

https://www.3cx.com/docs/source-identification-issues/

 

[YiannisH_3CX]

01/21/2019 4:07:56 PM - [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:

From the error it looks like the PBX cannot match the incoming call to a trunk so the call is being rejected. You will most probably have to go with what @cobaltit suggested and see if that works. Since this was never tested however there are no guarantees that this will work.

 

[Yiannos Ioannou]

@cobalit and @YiannisH_3CX

I have tried to add an ip from them as a trunk and there is no more an the Unidentified incoming call

The thing now is that the call is coming in and goes to a voicemail but no getting out as the plan for that and i don't know if this is possible to do that.

The goal is to call from their app and then the invite that is coming to the pbx to some how getting out as an outbound call

 

[YiannisH_3CX]

If the call is reaching the PBX then you could try setting an inbound rule that will forward the call to an outside number or send the call to a dummy extension with the Ring my mobile simultaneously option enabled and set the outside number as the mobile number of the extension. Make sure that you have an Outbound rule in place to match the call.

 

[Yiannos Ioannou]

Hello @YiannisH_3CX

Yes that is working .

Thank you for the idea

 

[YiannisH_3CX]

Glad i could assist.