3cx Android app unable to phone out.

[Apostel23]

Hello,
I am currently experiencing an issue with the 3cx android app on a specific device where the device is able to receive calls without issues but cannot phone out/make outgoing calls.
The app simply shows "request failed" when trying to dial any number (including *777).
The users account works on other devices and the browser so I am pretty confident that the issue is not related to the account or setup.
Server is running a v16.0.8.9.
Phone model is a ZTE Blade A3 2019 running the latest beta version of the app 16.7.8
(Had the same issue on the normal version so downloaded this while testing)
(Tested using mobile data connection and Wifi)

From the logs generated on the device, I am only able to pick up the below errors: (Not sure if I am missing something obvious)
08-18 15:22:32.038 W/ResourceType(30724): For resource 0x7f130176, entry index(374) is beyond type entryCount(177)
08-18 15:22:32.038 W/ResourceType(30724): For resource 0x7f130240, entry index(576) is beyond type entryCount(177)
08-18 15:22:32.038 W/ResourceType(30724): For resource 0x7f130240, entry index(576) is beyond type entryCount(177)
08-18 15:22:32.038 W/ResourceType(30724): For resource 0x7f130241, entry index(577) is beyond type entryCount(177)
08-18 15:22:32.038 W/ResourceType(30724): For resource 0x7f130243, entry index(579) is beyond type entryCount(177)
08-18 15:22:32.038 W/ResourceType(30724): For resource 0x7f130242, entry index(578) is beyond type entryCount(177)

I have attached the troubleshooting logsThe ip/username etc have been modified for security purposes ofc.)

Any advice/assistance would be appreciated.

 

[VasilisV_3CX]

Hi @Apostel23,

Does this only occur on this specific phone? If you add the extension to another phone, does it also have a problem making calls (internal and external)?

 

[Apostel23]

Hello @VasilisV_3CX
The issue seems to be related to the specific device but is isolated to the outgoing calls.
Calls to the user on the device work without any issues.(2 way audio)
Setting up the 3cx account/extension on another device, using the web interface or a desk phone all work fine.

 

[VasilisV_3CX]

Hi @Apostel23,

Did the phone come standard with Google Services installed?

 

[Apostel23]

Yes, they were preinstalled on the device.

 

[NickD_3CX]

In the Android App, from the menu go to Settings --> Advanced. Here at the very top, do you see an option "Car/Bluetooth (Telecom API)"?
If you do try toggling it on/off and see if that makes a difference.

 

[Apostel23]

Hello,
Apologies for the delay.
The issue unfortunately still persists after changing/toggling the option.