Solved 3cx app doesn't respect queue ring time

[Goran Cvijanovic]

Hello everyone,

I configured a queue to ring all agents for 180 seconds, and if no answer after 180 seconds, it should send the call to VM. Everything works as expected on laptops and computers, but if I connect to the extension with 3cx on my android, then android app rings only 30 sec and stops, while laptop with the same extension continues to ring for 180 sec as configured in the queue. This extension is indeed configured to ring for 30 seconds before forwarding to voicemail, but I didn't expect 3cx app to follow extension timer when call is coming through the queue.
At first, I thought that customer is giving me false info, but I just tested it with my own phone and PC, and when call comes to the queue, PC will ring for 180 seconds, while android will ring only 30 seconds.
Does anyone have any idea how to resolve this, and if this is something implemented intentionally by 3cx?

Regards

 

[VasilisV_3CX]

Hi @Goran Cvijanovic,

Can you check the Ring Time (Seconds) vs Maximum Queue Wait Time (seconds)? Ensure that the Ring Time is set to 15 seconds, does it work as expected?

 

[Goran Cvijanovic]

Hello Vasilis,

Both Ring TIme + Maximum queue wait time are set to 180 sec, and polling strategy is set to Ring All. I want all phones to ring for 180 seconds and if no answer, I want call to be router to voicemail. I installed 3cx app on my PC and my android phone, when I call the queue, my PC rings for 180 seconds as configured, but Android app stops after 30 seconds for unknown reason.
You can replicate the scenario easily and see it by yourself.

 

[VasilisV_3CX]

Hi @Goran Cvijanovic,

EDIT: This issue will be resolved in the next release of the 3CX App.

Feel free to test the BETA out, by following this link: https://testflight.apple.com/join/5MPjSs2T

It is currently version 18.0.2.15.

 

[Goran Cvijanovic]

Ok Vasilis, thanks for the update!

 

[VasilisV_3CX]

No problem @Goran Cvijanovic, feel free to open a new thread if you require any further assistance.