Solved 3CX App not working after restore

[Scott EIT]

On the back of this https://www.3cx.com/community/threads/backup-restore.63124/ I've just found after the restore nobody's apps are working on their smart phones. Maybe my celebrations were a bit premature?

The system was restored with a different local IP address and problem resolved by updating the provisioning link. Is there something similar I need to do for the app to work again?

 

[Mark Phillips]

Assuming (for a moment) that the smart phones connect via internet, did the public IP address change, and if so, is the FQDN resolving to the new IP?

 

[Scott EIT]

Public IP still the same and FQDN still resolving to it. Also made sure all the ports are forwarded to new local IP and firewall check passes no problem. When I open the app I don't get any status or recent history etc. Just sits forever with spinning circle saying "Loading". Are there any settings within the app the might need reconfigured? Can't say I've seen any.

 

[YiannisH_3CX]

Hello @Scott EIT

Like phones the 3CX app needs to be reprovisioned to acquire the new settings. You can send a new welcome email to users or use the QR code to re-provision the devices.

 

[Scott EIT]

Thanks very much Yiannis. I suspected as much. Just good to get clarification. Appreciate your help!

 

[YiannisH_3CX]

Glad i can help. Let us know if the reprovisioning of the clients solves the issue

 

[Scott EIT]

Yes, fixed thanks!

 

[YiannisH_3CX]

Glad to see that worked for you.