We have a 3CX user who regularly needs to barge in/listen in on calls. The issue is that intermittently when barging in she cannot hear anything. We have eliminated hardware and the PC's operating system as causes. A reinstall of the 3CX application fixes it temporarily, but it begins to happen again. Event Viewer is not showing any issues with the application, and when it happens, sometimes the web application can perform the same function, but not consistently.
Additionally, there are moments when it will not let the user listen in on calls again, due to the system believing the user is still in a call. We need to manually end the call through the web application to resolve this. Are there any logs we can check that would help us find the solution to these issues, and if so, where can I find them?
Additionally, there are moments when it will not let the user listen in on calls again, due to the system believing the user is still in a call. We need to manually end the call through the web application to resolve this. Are there any logs we can check that would help us find the solution to these issues, and if so, where can I find them?
