3CX Attended Transfer With Gigaset

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Prionetsupport

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Feb 6, 2014
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Hi Everybody,

We have a situation with attended tranfer from a Gigaset E49 in combination with a N510 Base station.

The following is happening when I make an attended tranfer from a E49 handset to another extension in the 3cx.

Extension 100 is calling 200 (gigaset)
The Gigaset makes an attended transfer using the R key to extension 300.
When the tranfer is completed, after 30 seconds Extension 200 gets a recall.
When I pick up the recall, there is no sound, in fact, the attended tranfer is completed and keeps alive.
When I hang up the recall nothing happens, and the attended transfer between 100 and 300 is still alive.

If you need some more information please let me know.
 
A couple of things you might try...

In 3CX under each extensions settings/Options/Extension Capabilities, there are two check boxes (by default they are checked). They are, Supports Re-invite, and Support 'Replaces' header, you can try un-checking those to see if it makes a difference.
 
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