3CX Bridged Phonebooks

[Joris Van Dessel]

Dear all,

We have three 3CX instances running in 3 different locations.
The three locations are bridged with each other.

Location 1 has extension from 100 till 800 and prefix 3
Location 2 has extension form 100 till 300 and prefix 2
Location 3 has extension form 200 till 700 and prefix 1

We were able to present the 3 phonebooks on a Yealink T42S IP Phone by changing the remote phonebook parameters of the XML template. On the Phone UI, Directory --> Remote Phone Book.

Unfortunately the XML import does not show the prefixes in the phonebooks.
Is there a way to have the prefix presented in the yealink_phonebook.xml?

Any info is appreciated.

Kind Regards,
Joris

 

[saqqara16]

The phone book can not add a prefix to the number.

When you say prefix with 3 , 2 or 1 does this mean the extensions start with this number or the prefix you add to the extension when dialling to get to the correct office location.

If your extensions are 3 digits at each location and cover the same range, then the only solution and I know it is a big job is to change the extensions to 4 digits at each site

Location 1 - 1xxxx
Location 2 - 2xxxx
Location 3 - 3xxxx

This way the phone book will have the correct numbers, and within outbound rules you will route calls with length on 4, and prefix to the correct location

 

[Joris Van Dessel]

Damn ... we were hoping if there's another solution and/or workaround.
Anyway thanks for your reply.