3CX call flow

[Leon_infinity]

Hi,

We have a new customer who wants a setup in process to do the following.

open 8:30 - 18:00
Before opening 8- 8:30 to play a message
After closing 18:00 - 18:30 to play a message
and then to have one generic OOH to play when closed.

I need to know if call flowing will allow me to do this or is there another way I could do this?

Thanks,
Leon

 

[QueBall]

You can string together some dummy extension(s) with different custom office hours and Available/Do not disturb/Away forwarding rules to route the call.

Custom Call flow programming can do it if you like to program but that can be hard to maintain later on. The easy option is just clever usage of the out of office and automatic forwarding switching rules.

So your trunk can be setup for
Destination for calls during office hours: Extension 100 Reception
Destination for calls outside office hours: Extension 555 After hours routing dummy ext
So the regular global office hours 8:30-18:00 rules apply to the trunk

For extension 555 you set forwarding rules and turn on forwarding Auto switch
Configure custom office hours to be
8:00-18:30 it will be in Available status. Set Available call forwarding destination to be your "play a message" IVR
outside these custom hours it will be in Do not disturb(DND) so you set the forwarding to be "Outside office hours" IVR.
If you use the break time in your dummy extension it will auto switch to Away status instead of DND so you can have a third forwarding option with that one if you wanted a different message to play

Because no phone or user is logged in it should forward immediately during available time, but you can set the time to 1 second if you are paranoid about it accidently being logged in somewhere ringing.

 

[ChrisC_3CX]

Similar to what @QueBall suggested you could also use a Routing/dummy extension as follows:

1. Set Office hours to something like 8:00 - 18:30
2. Route all calls within these hours to the routing extension
3. Have the routing extension route calls between 8:00 - 8:30 to an IVR that plays message 1
4. Have the routing extension route calls between 8:30 - 18:00 to your normal destination
5. Have the routing extension route calls between 1800:-18:30 to another IVR that plays message 2