Solved 3CX Call Reports - USER (X) Replaced By USER (X) where X is the same user

[Tony Cave]

Hi All,

Hopefully, someone can shed some light on the below-attached report, I'm seeing a user replaced by the same user in the report even though they appear to be talking? Would be great to understand this if anyone has any ideas? Also, has documentation been finished for the reports yet?



Many Thanks in advance..

Tony

 

[YiannisH_3CX]

Hello @Tony Cave

This could happen when you are using a 3CX mobile client and you roam from 4G to WiFi or vise versa.
If you are using a mobile client then this is normal.

 

[Tony Cave]

Thanks, Yiannis,

appreciate the help.