3CX Chrome Extension issue with Open Contact URL button

[Abdullah Elsaied]

Hi Team,

We have an issue after the last update of the 3CX Chrome Ext. that for incoming calls the Open Contact URL Button not appeared anymore it shows the customer name but no button to open the contact, I make sure that the issue from the Chrome Ext as we test the Zoho integration manual and the URL is there also try to use 3CX Desktop app and it's working also,
It's working even with Chrome Extenstion but for Outbound calls not inbound,
Anyone have a solution for this issue or figured it out.


Thanks in Advance
Regards

 

[edossantos]

If you don't see the button, that means that there is no matched contact. Try enabling verbose logs, reproduce the issue, and check the 3cxSystemService.log file. In that file you will see the CRM response, so if there is no match, it will be visible there.

 

[IZT_crobinson]

@Abdullah Elsaied Elsheikh @edossantos

I will say I just experienced this twice:
1) With our own 3CX system (using Connectwise for CRM)
2) With a customer demo using Zoho, I was confused why the contact card wasn't there on the Chrome app

 

[Abdullah Elsaied]

Hi @edossantos

thanks for your reply, It's matched for sure and Card appear if I using 3CX for windows,
for sure it's an issue with chrome EXT I made a lot of testing and check logs as well.

@IZT_crobinson
agree with you we also using Zoho the issue not related to CRM.

Best Regards

 

[edossantos]

thanks for your reply, It's matched for sure and Card appear if I using 3CX for windows,
for sure it's an issue with chrome EXT I made a lot of testing and check logs as well.

The 3CX client for Windows doesn't show this. Only the Web Client and the Chrome / Edge extensions.

Check if the Chrome extension has the integration enabled in Settings. The Chrome extension settings are separated from the Web Client.

 

[IZT_crobinson]

Ours is enabled @edossantos

 

[Abdullah Elsaied]

Hi @edossantos

Please check attached screenshot that's why I mean

 

[edossantos]

So, you see this open contact button in the Web Client, but not in the Chrome Extension?

Can you uninstall and reinstall the Chrome Extension just in case?

 

[IZT_crobinson]

@edossantos I uninstalled and re-installed multiple times, and it does not work
@Abdullah Elsaied Elsheikh I have the same thing, the web client works, not the chrome extension.

 

[edossantos]

Can you check the 3CX Chrome Extension settings and confirm that the integration is enabled?

 

[chirry]

Hi Team,

We have an issue after the last update of the 3CX Chrome Ext. that for incoming calls the Open Contact URL Button not appeared anymore it shows the customer name but no button to open the contact, I make sure that the issue from the Chrome Ext as we test the Zoho integration manual and the URL is there also try to use 3CX Desktop app and it's working also,
It's working even with Chrome Extenstion but for Outbound calls not inbound,
Anyone have a solution for this issue or figured it out.


Thanks in Advance
Regards

I am having this exact problem. Any solution yet?

 

[edossantos]

After checking this internally, I can confirm that it's a known bug in the latest version of the Chrome extension. The fix will be released soon.

 

[chirry]

Can you give me an estimated timeline for this fix?

 

[edossantos]

Unfortunately I can't, this is being tested before releasing the update, so it should be very soon, but I can't provide any date.

Meanwhile, try using the Web Client.

 

[Marcelo Barbosa]

Bom Dia!
Estou com problemas para usar o cliente 3cx nos navegadores chrome, ou o problema é que uma maquina tem o sistema operacional chrome (chromebox) já instala uma extensão do 3cx mais não funciona para receber e alterar. critérios algum outro programa para usar no Chrome OS?

 

[Marcelo Barbosa]

Estou com problemas para usar o cliente 3cx nos navegadores chrome, ou o problema é que uma maquina tem o sistema operacional chrome (chromebox) já instala uma extensão do 3cx mais não funciona para receber e alterar. critérios algum outro programa para usar no Chrome OS? o mesmo ramal uso no windows 10 perfeitamente.

 

[edossantos]

Estou com problemas para usar o cliente 3cx nos navegadores chrome, ou o problema é que uma maquina tem o sistema operacional chrome (chromebox) já instala uma extensão do 3cx mais não funciona para receber e alterar. critérios algum outro programa para usar no Chrome OS? o mesmo ramal uso no windows 10 perfeitamente.

Please ask this question in the clients forum.

 

[edossantos]

Hello @Abdullah Elsaied Elsheikh, @chirry,

We released the fix for Edge. Please give it a try. The fix for Chrome will be available soon.

Regards.

 

[Constantinos Constantinou]

Hello to all ,

Updated version of Chrome Extension with the fixes is also available.
https://www.3cx.com/blog/change-log/browser-extensions-build-history/

 

[matt_p]

Open Contact URL (Chrome Extension) seems to work fine with incoming calls on a DDI. Incoming calls via a queue don't seem to open the URL. What am I doing wrong?