3CX CLOUD HOSTED PBX DOWN

[omar.hernandez]

We adquired the license for 3cx with the hosted by 3cx option 4 months ago. we have the system down for about 2 hours no with no way to restart or put the system up again.

 

[cobaltit]

If you used the free 3CX hosting option then that was for trial purposes only, not production. Production should be deployed to your own cloud so you have control. If the instance was inactive for a period of time it would have shutdown automatically. You should have your own backup that you can restore to your own cloud if it was shutdown. The only way to be sure would be to reach out to @JohnS_3CX or @YiannisH_3CX with your info (key and FQDN) and they can see what is going on.

 

[omar.hernandez]

The instance was active all the time. And it was supposed to be Free for 6 months. How is it down now?? @JohnS_3CX @YiannisH_3CX

 

[Allen_Miller]

Are you sure it was 4 months ago and maybe not 6 months ago?
And, as Cobaltit stated, PBXExpress was for a limited time trial and not intended for production.

 

[YiannisH_3CX]

Hi @omar.hernandez

Please send me a p.m. with your FQDN details so we can check.

 

[omar.hernandez]

Are you sure it was 4 months ago and maybe not 6 months ago?
And, as Cobaltit stated, PBXExpress was for a limited time trial and not intended for production.

Yes, we brought the license on March