3cx crm integration by group

[ITUnfallen]

Can we add two CRM integration for two different groups?

Second question, can we disable Contact creation for some extenstions? We have tecnical extension and no need to creeate contact when somebody calling to this number

And last, Click to Call – Launch calls straight from amoCRM via 3CX. -- How we can call directly from AmoCRM ?

 

[Evolute IT]

Can we add two CRM integration for two different groups?

Second question, can we disable Contact creation for some extenstions? We have tecnical extension and no need to creeate contact when somebody calling to this number

And last, Click to Call – Launch calls straight from amoCRM via 3CX. -- How we can call directly from AmoCRM ?

You would need 2 instances for this. The CRM integration is global on the system, and the contact creation cannot be disabled per-extension since the agent is not known at the moment of that request to the CRM.

 

[ITUnfallen]

Each Instance needs separate license? And different servers?

 

[Evolute IT]

Each Instance needs separate license? And different servers?

Yes. And the CRM integration requires a Pro or Enterprise license.

 

[ITUnfallen]

And whatt about Click to Call – Launch calls straight from amoCRM via 3CX. -- How we can call directly from AmoCRM ?

 

[Evolute IT]

And whatt about Click to Call – Launch calls straight from amoCRM via 3CX. -- How we can call directly from AmoCRM ?

Using the browser extension, it can generate clickable links on phone numbers.

See here: https://www.3cx.com/docs/amocrm-pbx-integration/