3CX Debian OS Update Failed

[Hamzeh Mahafzah]

debian@vps-9fdd07e0:~$ cat /etc/debian_version
12.7

 

[Hamzeh Mahafzah]

I need to execute step 5?

 

[Guillaume Bourgeois]

You will need to reinstall the OS and 3CX using the v20 ISO.
If it's a VM, create a new VM and proceed.

Follow all the steps.

https://www.3cx.com/docs/manual/installing-debian-linux-pbx/

 

[Hamzeh Mahafzah]

already installed and updated to v20 finally

but I have an issue

 

[Guillaume Bourgeois]

Yes , change firewall settings ( Ports Forwardings )

 

[Guillaume Bourgeois]

5060 UDP/TCP
5090 TCP/UDP
5001 or 443 TCP
9000-10999 UDP

 

[Hamzeh Mahafzah]

where i can found firewall settings ( Ports Forwardings )?

 

[Guillaume Bourgeois]

The settings in the router where the 3CX telephone system is located.

What is the brand and model of the router?

 

[Hamzeh Mahafzah]

i am using cloud server

 

[Guillaume Bourgeois]

i am using cloud server

AWS ? Google Cloud ? Azure ?

 

[Hamzeh Mahafzah]

ovh

 

[Hamzeh Mahafzah]

maybe I use in premises installation, which coz this issue?

 

[Hamzeh Mahafzah]

must to change default ip interface

 

[Guillaume Bourgeois]

You have only one interface, right ?

 

[Hamzeh Mahafzah]

3cx server on the cloud and it have a static IP all user connect directly and all ports open their.

i do installation from my laptop not via server

 

[Guillaume Bourgeois]

OVH is not supported by 3CX, which complicates your setup. You should look into adjusting OVH settings to allow incoming traffic to your server. It appears there are missing configurations related to NAT at OVH.

Here's a link to OVH's guide on configuring NAT

I cannot provide further assistance since this involves troubleshooting OVH-specific issues, and we do not have tools for that. Consider contacting OVH for support or switching to a supported hosting provider.

 

[Hamzeh Mahafzah]

clear.

but before update to v20 it was working perfectly without any setup
also I missed special integration template with the new update

 

[Guillaume Bourgeois]

clear.

but before update to v20 it was working perfectly without any setup

To function, there are two solutions:
Either the VM is not behind a NAT,
or there are configured rules.

This is the foundation of any network.

also I missed special integration template with the new update

Please be more specific.