3cx don't work, only silence!

[JochenH]

I'm really at my wits' end. I've switched from our 3CX Pro to 3CX AI and want to use AI for the front desk.
I’ve been reading through this forum and the documentation for hours, but I can’t find a solution! When I call the reception desk, I just get silence.
OpenAI is configured, I have credit (100€), and everything is set up according to the documentation, but it’s not working.
I hope someone here can help me out—thank you very much.

3XC Version: Version 20.0 Update 9 (Build 995 Release - AI 1.4.48)


Ist hier alles richtig?

 

[KyriacosS_3CX]

Hello,

First, normal calls work OK? Second, how is the front desk AI configured, and how are you calling it?

 

[bitn2]

I would reach out to a partner in your area who can look into this with you. By the way, there is also a German-language forum...

 

[JochenH]

Hello,

First, normal calls work OK? Second, how is the front desk AI configured, and how are you calling it?

Yes, everything else works.