3CX Fax Server No Email

[joshuab]

3CX V16, Patton Gateway with T1 service

I have setup the 3cx fax server via this guide.https://www.3cx.com/docs/manual/fax-server/

I can see the fax come in via the "Active Calls" page when I am testing, but I am not receiving the email. I can see the fax through the call log and get a confirmation from sender it was "sent".

Email notifications and such are functional. I can see the fax files in "C:\ProgramData\3CX\Instance1\Data\Fax\Faxes\Sent" -- why did they not email?

 

[cobaltit]

Have you tried changing the email address to another one? Have you tried sending a welcome email or other email from 3CX to that address to rule out the email issue being fax related?

 

[ChrisC_3CX]

@joshuab

The fact that you can see the FAX in the sent folder means it should've been sent from the 3CX PBX. Otherwise it would've been in the ToSent folder.

In addition to what cobaltit asked, which SMTP are you using for this 3CX PBX?

 

[joshuab]

@joshuab

The fact that you can see the FAX in the sent folder means it should've been sent from the 3CX PBX. Otherwise it would've been in the ToSent folder.

In addition to what cobaltit asked, which SMTP are you using for this 3CX PBX?

The native 3CX SMTP server. I have tried welcome emails and all other alert emails come through

 

[joshuab]

For everyone having same issue --- change SMTP server to custom one. Email now comes through.

Not sure why 3cx native smtp was not coming through for faxes.

 

[ChrisC_3CX]

Not sure why 3cx native smtp was not coming through for faxes.

Glad to hear you were able to resolve the issue though, I'm not sure why this was happening for you but using the 3CX SMTP for FAX emails should not have any difference than from using it for anything else.

As cobaltit mentioned, had you ever tried a different email address? Ideally one you had already confirmed was working via a different method such as welcome emails?

If you plan on switching back to the 3CX SMTP but still get the same issue, the above is what I recommend you try first.