3CX Free Edition - Music for the caller

[software12]

I need to configure 3cx in the following way :

When someone calls , a voice message is prompted sayng " the operators will answer..."
After the voice prompt the caller hears a music while waintg an operator answer

I can do the voice prompt setting an IVR
How can I make the caller listen music and not ringing while witing for the operator ? Being a free edition (standard 4SC ) I don't have queues. Is there another way to do this ?

Thanks in advance

 

[eddv123]

Probably best (other than using an IVR) to use a queue with an intro prompt.

The FREE is called the standard now, but I think it should still include this setting although not specifically stated on here:https://www.3cx.com/ordering/pricing/

Failing that use an IVR/Digital receptionist.

 

[software12]

Sadly the queues are no more part of the free edition. In fact i had free editions in production environments with queues in the dialplan. Since January the queue menu disappeared and the queues in it disappeared too . Even the audio file has been deleted.

 

[JohnS_3CX]

Hi @software12

You need queues for this. Call Queuing from V16 onwards requires a Pro/Ent license.

 

[Clément Rousseau]

Queue are bests and I suggest you to use them and a pro licence.

There is some tricky way to do a similar thing. Use IVR set to 1 second only, and put destination if no answer to ring group. This way music on hold is played for caller during ring group

and to make ring group let customer wait if all agents are busy (and don't go directly to destination of no answer) you can use the workaround I describe here.

But as I said this is not clean at all and queues and pro licence is the way of doing.

 

[software12]

Thanks so much ! That did the trick !