3cx Groups Showing extensions in messaging outside of group

[jlhuser]

As I am building out my 3CX system. I have been utilizing groups to separate extensions for different lines of business that do not need to be able to see the others. This works great as I can put the extension in the correct groups. When I go to status on the app or the desktop, I can only see the ones in the group that the extension is assigned to. HOWEVER, when I am in messaging and I look transferring a message to someone, I can see all extensions, NOT just the ones in the group that extension is assigned to. Is this maybe just a lack of maturity on the messaging side that the messaging is not fully integrated with groups rights management yet or is there some other setup that I can do to limit the the messaging transfer list to only those that are in their group? i see the same thing on the iphone app and the desktop app. using Professional 16.0.8.9 Self hosted on google cloud if that makes a difference. Thanks!

 

[Evolute IT]

I don't think it is a bug but more like the way it is. The same applies for call transfers, unless we specify "Hide this extension from 3CX Apps" or disable "Show presence to group members".

 

[ChrisC_3CX]

@jlhuser

That is indeed the way it is and how transferring calls works too. It is the contact list that is being checked so you would have to hide an extension from the company phonebook to remove it from the list.

This can be done from within Extensions >> Edit >> Options.