3CX hosted - outbound calls - can't hear caller

[RDWild]

System was fine this morning, but now any outbound call placed, the recipient cannot hear the caller. The caller can hear the recipient just fine. Internal calls work fine, inbound calls work fine.

 

[Charles_3CX]

Which Voip provider are you using, and have you checked with them for any issues from their side?

 

[RDWild]

Voxtelesys, and yes, I have put a ticket in with them as well, no response yet.

We have also noticed that shared parking is not working. If you send a caller to shared parking, they hear the on hold music, but then the call drops if you try to pick up shared parking.

 

[Charles_3CX]

Which endpoints are you using? Are you using IP phones behind a 3cx SBC, Router phones, or webclients?

 

[RDWild]

IP Phones behind SBC installed on a windows 10 PC.

 

[RDWild]

This appears to be affecting deskphones only. The 3CX app on a cell seems to work fine.

 

[Charles_3CX]

So, it is not a provider issue, but specific to desk phones; which version of 3cx are you running, v18 or v20?
What IP phones are these, and what is the firmware version?

 

[RDWild]

v18. Fanvil X6U-V2 Firmware 2.12.1

 

[Charles_3CX]

The X6U-V2 requires firmware version 2.12.16.20

https://www.3cx.com/docs/phone-firmwares/

Try updating the firmware, then check your calls.

 

[RDWild]

Thank you.... back to the basics... I'm so embarrassed...

 

[Charles_3CX]

Don't mention it, a very common occurrence.

Are you able to make and take calls with audio both ways now?