Solved 3CX Hosting not working anymore, weird IP change and no way to buy support ticket

[TAT-LU]

Dears,
Our internal 3CX hosting is hosted on the 3CX servers but doesn't seem to work anymore due to an IP change of the dns link XXX.3cx.be reported by mail
We didn't change anything on our side for months now (I'd say since the migration from self hosted to 3CX hosted around 6 months ago) and thus don't understand what's going on.
When trying to connect to the https://IP_FROM_MAIL:5001 we indeed get a 3cx control panel but the admin codes aren't working.
We tried to buy support from the 3cx customer portal with 3 credit card but each time we get an error on the 3CX site after successful authentication of the card.
Any help to solve this critical issue is welcome because we are a 3cx partner, an ICT company and our clients cannot reach us anymore...

Best regards

Laurent

 

[TAT-LU]

I just got a notification that a support ticket is now available!

 

[DimitrisL_3CX]

Hi @TAT-LU ,

As per our ticket conversation so far, there are two installations with the same license key.
One is Hosted by 3CX and one is Self Hosted.
Advised to power off the Self Hosted one and then login to the Hosted by 3CX using the IP and restart services in order for the FQDN to bind back to the 3CX Hosted instance.