3CX HTTP API Reports Successful call but no call is made

[dghatch]

Hi all,

I have testing the 3CX HTTP API, the browser (Chrome; both as a $GET and a $POST) reports the following message: "Successful make call from <ext> to <dest>", but no call is made.

I have enabled the extension in question and enabled External calls, all the tests report back a success message, but nothing seems to actually happen. I have run the tests from 2 different computers on the same network, any ideas?

Is there a diagnostic call I can make to the phone system, where it can confirm everything is setup correctly etc?

Thanks for your time.
David Hatch

 

[Pierre_3CX]

Hi there,
What version/service pack of 3CX Phone System are you running? If not latest please update and see if issue is same.
Also, what shows the server activity log after call attempt from http api?

 

[dghatch]

Hi,

Version: 12.0.37098.738 SP6.1

Thanks for the pointers. I have been working with someone else to try and get this sorted out, and it turns out that the extension wasn't registered.

After we fixed that issue, the following happens:

When you click the dialer link (in a browser), the 3CX phone system rings the extension, which you answer, and then it proceeds to dial the destination number you are trying to dial.

We are using the HTTP API, is this by design? Or can the system be made to only call the destination number and not call the extension first?

Thanks again for your time.
David Hatch

 

[Pierre_3CX]

Hi there,
Yes this is by design, it is what we call a "Make Call", where PBX contacts the 2 parties separately and then put the calls together.
There is no setting to alter this in HTTP API.
Perhaps you can do more advanced things with Call Control API.

 

[dghatch]

Thanks for your prompt reply.

The client is after a system where it only calls the destination number. We are going to be integrating the calls into our own CRM system. Would the http://www.3cx.com/blog/releases/3cx-assistant-tapi/ allow this sort of functionality?

Thanks
Davfd Hatch

 

[Pierre_3CX]

Ok then you have two options to have direct calls from your running 3CXPhone:
- use the tel: protocol links (needs pro license) + 3CXPhone
- use TAPI driver from CRM Integration Module (standard or pro) + 3CXPhone