3CX integration with Custom CRM

[Sivarajan R]

Hi Team,

we are working with CRM Provider to working for 3CX integration with CRM , its web based CRM , after implement template its able to show the lookup in the 3CX , but the challenge is CRM not able to send CDR details after end of the call its not hitting the api, we are not getting any error msg also , could you please help us to achieve this , how we can troubleshoot this , the log should send to api after end of the call so the api can display in webhook , here its not happening , but when call arrive the call log registration is happening , could you please help us in priority basis.

Regards,
Sivarajan R

 

[OlegOLP]

please, look https://komplit.eu/3cx-api/
maybe it will be usefull.

 

[Evolute IT]

Hi Team,

we are working with CRM Provider to working for 3CX integration with CRM , its web based CRM , after implement template its able to show the lookup in the 3CX , but the challenge is CRM not able to send CDR details after end of the call its not hitting the api, we are not getting any error msg also , could you please help us to achieve this , how we can troubleshoot this , the log should send to api after end of the call so the api can display in webhook , here its not happening , but when call arrive the call log registration is happening , could you please help us in priority basis.

Regards,
Sivarajan R

You need to check the 3CXSystemService log in verbose to figure out the CRM integration issues. Search the file for "CRM".

It's in Activity Log > Logs > Instance.

 

[Evolute IT]

please, look https://komplit.eu/3cx-api/
maybe it will be usefull.

A 950€/year API for this is quite overkill.

 

[cobaltit]

A 950€/year API for this is quite overkill.

I dunno, it does come with tech support. With some of the questions on this forum I don't know if that would be enough for me to deal with them!