3CX iOS App Official Release Available for Download: A New Look and Faster!

[Daffie]

during an incoming call, you can press the power button twice. after that, the call will be forwarded to the "busy" status.

Awesome! I'll try this tomorrow. Thank you.

 

[Daffie]

during an incoming call, you can press the power button twice. after that, the call will be forwarded to the "busy" status.

Hmm sadly doesn't work. It just turns my phone off. Tried several ways. No luck.

Something should be possible, no? Otherwise I would assume in an upcoming update this can be fixed easily?

 

[Vali_3CX]

Hello

I have the impression that the Dutch translation for the app has somehow changed in one place and is now an 'incorrect' representation of the function that it has.

See attached images.

When I receive a call and want to forward it, it correctly says "Doorverbinden" (image 1).
Then, when I'm connected (I choose attended transfer) and want to forward the original caller to my coworker, suddenly the text says "Deelnemen" (image 2). This last text is incorrect, it should again be "Doorverbinden".

Hi Kenneth
Thanks for reporting, in the next release will be fixed for all clients - there was another report also:
https://www.3cx.com/community/threads/translation-transfer-dutch-nl-18-update-7-rc.120528/

 

[paurus]

Hmm sadly doesn't work. It just turns my phone off. Tried several ways. No luck.

Something should be possible, no? Otherwise I would assume in an upcoming update this can be fixed easily?

In previous versions, this could not work when more than one client was connected to the same internal number, for example, an iOS application and a Web client. When the call was reset by the specified method on the Iphone, the Web client continued to call. Everything is working great now. I just checked again. In the forwarding settings of my internal number, it is indicated that if it is busy, calls should be sent to voicemail (you can also specify another internal number). And now when I do a double tap on the power button on my Iphone during an incoming call, the caller switches to my voicemail.

 

[Daffie]

Just thought I'd try to clarify my problem with some additional information and screenshots.

I am logged in on our queue together with 5 colleagues. The setup is so that an incoming call will only ring on my connection (105) for 45s after which the rest of my colleagues are connected as well and their extensions ring.

Sometimes I have the need to set my status to Away during an incoming call (which I have not picked up yet). This is currently not possible any more because the green banner prevents me from accessing the Select Status icon (top right).

Screenshot 1 : normal 3cx screen with the Select Status icon top right.

Screenshot 2 : the options after clicking the Select Status icon.

Screenshot 3 : the green banner which prevents me from accessing the Select Status icon.

I hope this clarifies my issue. Hoping this can be solved. Again...any help is much appreciated.

 

[ThomB_3CX]

@Paccoo We have released an Update on Test flight V18.6.4.633 which fixes your issue with the overlap of phone number

 

[ThomB_3CX]

@Kenneth Geets We have released an Update on Test flight V18.6.4.633 which fixes the Dutch translation issue. Thanks

 

[NGSD - AnhHQ]

Continue reading the Original Blog Post.

Hi, we're having a problem with 1 of our customers in Vietnam. She uses an iPhone 13 Pro and has her phone and 3CX app up to date. But for the last 3 days, she couldn't receive any call from her 3cx app. Her extension works perfectly normally on my phone. I've tried to give her another extension but still nothing has changed. Please help us.

 

[Vali_3CX]

@NGSD - AnhHQ
When only one device is involved, then usually it's either a problem with the device settings (Focus on) or with its internet connection, including a case when its IP is blacklisted on the PBX (in this case the status indicator, top right square, being gray) so you can tell her to check these first.

 

[NGSD - AnhHQ]

@NGSD - AnhHQ
When only one device is involved, then usually it's either a problem with the device settings (Focus on) or with its internet connection, including a case when its IP is blacklisted on the PBX (in this case the status indicator, top right square, being gray) so you can tell her to check these first.

@Vali_3CX
We've checked every possibility that may have caused this trouble but nothing wrong. The newest news we have is that she turned on her 3cx window first then closed it and turned it back on again and somehow her 3cx on iPhone has worked. But it is hard to tell that it is a solution. After a few calls, it happened again, the phone did not ring and we were back from the beginning.

 

[fourrivers]

Do we still not have an option to make the iphone silent on incoming calls like on the android app?

 

[Vali_3CX]

Do you mean client's Settings/Ringtone/Silence? We have it there since five years ago:
https://www.3cx.com/community/threads/3cx-iphone-app-ringtone.55626/#post-235414